Patient Access Rep

Mercy; Cape Girardeau (MO); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Access Representative to serve as the first point of contact, delivering compassionate service while ensuring accurate data entry. The role supports scheduling, registration, benefit verification, pre-certification and financial clearance, with emphasis on accurate patient data and compliance with insurance guidelines.

This full-time position requires 1–3 years of clerical and customer service experience, a high school diploma,

Qualifications

• Excellent oral and written communication with telephone etiquette.
• Positive relationships with patients, physicians, staff and insurers.
• Strong organizational skills and attention to detail.
• Ability to work under stress and meet deadlines with accuracy.
• Experience with computer systems and 10-key calculator.

Responsibilities

• Facilitate patient entrance into Mercy facilities across scheduling, registration and verification tasks.
• Perform benefit verification, pre-certification and financial clearance including pre-visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines and regulatory requirements.

Skills

Communication skills

Telephone etiquette

Organizational skills

Attention to detail

Computer literacy

10-key calculator

Education

High School diploma

Tools

Insurance systems

Medical terminology

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Rates based on a thorough review of your relevant work experience. Starting rates begin at $15.04/hr. with additional shift differentials

Location

Mercy Hospital Southeast

1701 Lacey Street

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week)

Part-Time (24-hrs per week)

Experience And Education Requirements

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.