Patient Access Rep - FT, Varies/Rotating

MHM Support Services; Cape Girardeau (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

The Patient Access Representative at Mercy Hospital Southeast in Cape Girardeau, MO, will be the first point of contact for patients, guiding them through scheduling, registration, and financial clearance with compassion and accuracy.

This role requires strong communication, attention to detail, and the ability to work with diverse insurance plans and billing processes while mentoring fellow staff to uphold Mercy Service Standards.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Establish and maintain positive relationships with patients, physicians, and staff.
• Strong organizational skills with attention to detail.
• Work well under pressure to meet deadlines and maintain accuracy.
• Familiarity with various computer systems and 10-key calculator usage.

Responsibilities

• Schedule and register patients; verify benefits and pre-certifications.
• Perform financial clearance including payment plans and Mercy payment options.
• Maintain accurate patient data in the patient record.
• Mentor fellow Patient Access co-workers and uphold Mercy Service Standards.

Skills

Communication skills

Relationship building

Organizational skills

Attention to detail

Stress management

Computer systems proficiency

10-key calculator

Education

High-school diploma

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patients entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies and serves as a mentor to fellow Patient Access co-workers.

Position Details

Location Mercy Hospital Southeast- Admitting 1701 Lacey Street Cape Girardeau, MO 63701 Hours/Schedule Full-Time (40-hrs per week) Shift: Varies/Rotating

Experience and Education Requirements

Demonstration of understanding of all that level 1 is responsible for. Experience with insurance plans. High-school diploma or equivalent required. They demonstrate the ability to complete financial clearance (Mercy payment plan, EPPC, bad debt resolution, etc.).

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.