Patient Access Rep

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Cape Girardeau (MO); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition support

Paid time off

Matching retirement plan

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Access Representative to greet patients, schedule and register visits, verify benefits, and secure pre-certifications.

You will help ensure accurate data in patient records, handle insurance communications, and support financial clearance with compassionate service. Full-time or part-time shifts, including weekdays, weekends, and holidays.

Qualifications

• 1–3 years clerical and customer service experience.
• Experience with medical terminology and insurance plans.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance into Mercy facilities including scheduling and registration.
• Verify benefits, obtain pre-certification and financial clearance.
• Maintain accurate patient data and communicate with insurance carriers.

Skills

Customer service

Communication

Attention to detail

Time management

Education

High school diploma

Some college

Tools

10-key calculator

Computer systems

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Job Description

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Apply to this opportunity if you are interested in starting your career at Mercy Hospital Southeast as a full-time or part-time patient access representative. Looking for motivated individuals able to work varies/rotating shifts. To include weekdays, weekends, and holidays on a varied schedule.

Find your calling at Mercy!

Rates based on a thorough review of your relevant work experience. Starting rates begin at $15.04/hr. with additional shift differentials

Location
Mercy Hospital Southeast
1701 Lacey Street
Cape Girardeau, MO 63701
Hours/Schedule
Full-Time (40-hrs per week)
Part-Time (24-hrs per week)

Experience And Education Requirements

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.