Patient Access Rep - Day Shift

Trinity Health; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Job summary

Trinity Health's Nazareth Hospital in Philadelphia, PA, seeks a Patient Access Representative to greet and register patients, verify insurance, and coordinate pre-certification and referrals. This full-time role emphasizes quality customer service and revenue-cycle support in a hospital setting.

The position requires handling insurance verification, collecting financial responsibility, and rotating through patient access areas with day shifts and weekend/holiday requirements as needed.

Qualifications

• HS diploma or equivalency required.
• Associate degree preferred.
• Minimum one year experience in insurance verification and medical office/hospital customer service.
• Must have Outpatient Registration experience.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsibilities

• Greet, pre-register and/or register patients in a courteous and professional manner.
• Verify insurance benefits and check for pre-certification, authorization and referral.
• Perform medical necessity checks where needed.
• Secure patient signatures for required hospital forms and collect financial responsibility.
• Communicate revenue cycle issues to patients, physicians and staff.
• Rotate into various areas of patient access and may work different shifts.

Skills

1 year insurance verification & CS

Outpatient Registration experience

Education

HS diploma or equivalency

Associate degree (Preferred)

Job description

Employment Type

Full time

Shift

Rotating Shift

Description

Job Title: Patient Access Rep

Employment Type: Full Time

Shift: 40hrs/wk day shift, 7am-3:30pm. Weekend and holiday requirements. Per department needs.

Location: Nazareth Hospital - Philadelphia, PA

Position Purpose

The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient's financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts.

Minimum Qualifications

• HS diploma or equivalency
• Associate degree (Preferred)
• Minimum one (1) year experience in insurance verification and medical office/hospital customer service
• Must have Outpatient Registration experience
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Position Highlights

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program

About Us

Nazareth Hospital serves Northeast Philadelphia and the surrounding region. With over 160 inpatient beds and many outpatient services, Nazareth Hospital has a broad range of specialties to meet patients’ health care needs. Nazareth Hospital offers outstanding diagnostic, medical, surgical and therapeutic care with state-of-the-art technology. With the dedication of 1,200 employees and 350+ physicians and specialists, Nazareth Hospital treats patients and their families with respect and compassion while providing health care services in response to the changing needs of our community.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.