Patient Access Navigator - Registration & Insurance

Trinity Health; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Job summary

Trinity Health's Nazareth Hospital in Philadelphia, PA, seeks a Patient Access Representative to greet and register patients, verify insurance, and coordinate pre-certification and referrals. This full-time role emphasizes quality customer service and revenue-cycle support in a hospital setting.

The position requires handling insurance verification, collecting financial responsibility, and rotating through patient access areas with day shifts and weekend/holiday requirements as needed.

Qualifications

• HS diploma or equivalency required.
• Associate degree preferred.
• Minimum one year experience in insurance verification and medical office/hospital customer service.
• Must have Outpatient Registration experience.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsibilities

• Greet, pre-register and/or register patients in a courteous and professional manner.
• Verify insurance benefits and check for pre-certification, authorization and referral.
• Perform medical necessity checks where needed.
• Secure patient signatures for required hospital forms and collect financial responsibility.
• Communicate revenue cycle issues to patients, physicians and staff.
• Rotate into various areas of patient access and may work different shifts.

Skills

1 year insurance verification & CS

Outpatient Registration experience

Education

HS diploma or equivalency

Associate degree (Preferred)

Job description

Trinity Health's Nazareth Hospital in Philadelphia, PA, seeks a Patient Access Representative to greet and register patients, verify insurance, and coordinate pre-certification and referrals. This full-time role emphasizes quality customer service and revenue-cycle support in a hospital setting.

The position requires handling insurance verification, collecting financial responsibility, and rotating through patient access areas with day shifts and weekend/holiday requirements as needed.