Financial Counselor - Day Shift

Trinity Health Mid-Atlantic; Philadelphia (Philadelphia County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

403(b) plan

Education assistance

Free onsite parking

Job summary

Nazareth Hospital in Philadelphia seeks a Patient Access Rep to support financial counseling and determine patient liability. The role acts as a liaison between Revenue Site Operations and Patient Financial Services, guiding patients through billing, payment options, and financial assistance programs.

The position emphasizes accurate billing audits, collaboration with hospital teams, and driving improved collections while ensuring compassionate patient service.

Qualifications

• HS diploma or equivalent.
• Associate degree preferred.
• 2–3 years experience in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services.
• Understanding of basic billing and coding.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsibilities

• Determines liability on patient accounts and secures payment arrangements.
• Counsels patients on cost of treatment and insurance benefits.
• Provides information on financial assistance and payment options.
• Audits bills for accuracy and edits to increase collections and reduce write-offs.
• Collaborates with Revenue Site Operations (RSO) and Patient Financial Services (PFS) to improve collections.

Education

HS diploma or equivalent

Associate degree

HFMA CRCR or NAHAM CHAA

Job description

Employment Type: Full time Shift: Day Shift Description: Job Title: Patient Access Rep Employment Type: Full Time Shift: 40hrs/wk, Day Shift M-F. Weekend and holiday requirements. Per department needs. Location: Nazareth Hospital - Philadelphia, PA

Position Purpose

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. Secures and documents payment arrangements. Assists patients in financing, payment plans, financial assistance and all financial options through the organization. Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs. Works closely with RSO and division leadership to improve collections. Experience in the Medicaid Application process.

Minimum Qualifications

• HS diploma or equivalent
• Associate degree (Preferred)
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Understanding of basic billing and coding.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Position Highlights

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.

Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

Referral Rewards Program

About us: Nazareth Hospital serves Northeast Philadelphia and the surrounding region. With over 160 inpatient beds and many outpatient services, Nazareth Hospital has a broad range of specialties to meet patients’ health care needs. Nazareth Hospital offers outstanding diagnostic, medical, surgical and therapeutic care with state-of-the-art technology. With the dedication of 1,200 employees and 350+ physicians and specialists, Nazareth Hospital treats patients and their families with respect and compassion while providing health care services in response to the changing needs of our community.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org.

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