Patient Access Rep - Access

St. Tammany Parish Hospital; Covington (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

St. Tammany Health System in Covington, LA, is seeking a Patient Access Representative to manage efficient patient check-in, ensure throughput and high customer service, and collect accurate information while safeguarding privacy under HIPAA.

The role requires excellent communication, ability to work in a fast-paced environment, and flexibility for a 42-hour week with a 9am–9pm shift and rotating weekends across outpatient and satellite locations.

Qualifications

• Excellent written and verbal communication skills demonstrating the ability to communicate effectively and courteously with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintains a professional and neat work environment.
• Promotes a positive image of STPH while maintaining strict confidentiality.
• Some positions are essential personnel during disaster situations (e.g., Hurricane evacuations/threats). Inquire during hiring to confirm.
• Process and system knowledge may differ by location (order entry at outpatient locations, scheduling at satellite locations).

Responsibilities

• Handle patient check-in efficiently and accurately to ensure throughput.
• Protect patient confidentiality in all interactions per HIPAA regulations.
• Assist patients and insurance carriers with information in a courteous manner.
• Adapt to varying processes across outpatient and satellite locations.
• Deliver outstanding customer service and represent the health system professionally.

Skills

Excellent communication

Customer service

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Post-secondary or vocational program enrollment/completion (preferred)

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.

We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 42

Work Shift: 9am to 9pm (Rotating shifts including weekends)

Job Summary :

The Patient Access Representatives are primarily responsible for completing an efficient and organized check in for the patients; ensuring throughput and customer service are top priorities. Excellent customer service skills are crucial in this role, as the Patient Access Representative must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy.

Minimum Qualifications:

• Excellent written and verbal communication skills demonstrating the ability to communicate effectively and courteously with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintains a professional and neat work environment.
• Promotes a positive image of STPH while maintaining strict confidentiality.
• Please note – some of these positions are essential personnel during disaster situations (like Hurricane evacuations/threats). These essential positions include ER Patient Access Specialists and some Lead level positions. Please inquire during the hiring process to ensure you are aware of the requirement for your position.
• Depending on location, process and system knowledge will differ. Examples include order entry at the outpatient locations and scheduling in some satellite locations.

_ Preferred Qualifications: _

• High school diploma or equivalent is preferred. Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.
• At least 3 months of previous customer service experience preferred.
• While not required, education or certifications in medical field are helpful in acquiring a position in the area - as well as for advancement opportunities. Bilingual skills are also desirable.

Physical Demands:

Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 50 pounds is required.

Physical Effort required:

Constant (67%-100%) – handling/feeling, talking, hearing, seeing

Frequently (34%-66%) - reaching

Occasionally (1%-33%) – lifting, carrying, pushing/pulling, climbing, balancing, stooping, crouching

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.