Patient Access Rep- Express Care Clinic (Weekends Only)

St. Tammany Health System; Covington (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Tammany Health System is seeking a Patient Access Representative to efficiently manage patient check-in/out, verify insurance, schedule appointments, and handle payments. The role emphasizes excellent customer service and HIPAA privacy in a fast-paced environment.

Responsibilities include answering multi-line calls, collecting copays, and ensuring accurate data entry into the medical record, while maintaining professionalism and teamwork.

Qualifications

• High School diploma or equivalent required.
• Must operate a computer, copier and fax machine.
• Must possess good communication skills and a great deal of patience.
• Medical office experience preferred.
• Should have previous medical terminology.
• Must be willing to learn all aspects of the office and be a team player.
• Must be able to work well with others in a very busy environment.
• Must maintain a professional demeanor at all times.

Responsibilities

• Check in/out patients in an efficient and organized manner.
• Ensure throughput and customer service are top priorities.
• Schedule appointments and verify insurance during registration as appropriate.
• Collect accurate information from patients while upholding HIPAA confidentiality and rights.
• Answer multi-line phones politely and direct calls accordingly.
• Collect copayments and patient balances.
• Scan or file documents into the Medical Record as needed.

Skills

Communication skills

Patience

Team player

Professional demeanor

Customer service

Medical terminology

Education

High School diploma or equivalent

Tools

Computer

Copier

Fax machine

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.
We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.
Job Description And Position Requirements
Scheduled Weekly Hours: 8
Work Shift: Every Other Weekend (9am - 5pm)
Summary of the Job: The Patient Access Reps. Are primarily responsible for completing an efficient and organized check in/out for the patients. Ensuring throughput and customer service are top priorities. Schedule appointments and verifying insurance during registration as appropriate. Collecting accurate information from patients while ensuring confidentiality of this information and that the patients are aware of their rights as determined by HIPAA regulations and company policy. To answer multi line phones and direct all calls in a polite and courteous manner. To collect copayments and patient balances. To scan or file all documents into the Medical Record as needed.
Minimum Qualifications: High School diploma or equivalent required. Must be able to operate a computer, copier and fax machine. Must possess good communication skills and a great deal of patience. Medical office experience preferred. Should have previous medical terminology. Must be willing to learn all aspects of the office and be a team player. Must be able to work well with others in a very busy environment. Must maintain a professional demeanor at all times.
Physical Demands: Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 10 pounds is required. Must be able to work with a moderate level of noise.
Physical Effort required:
Constant (67%-100%) – reaching, handling/feeling, talking, hearing, seeing
Frequently (34%-66%) – NONE
Occasionally (1%-33%) – lifting, carrying, pushing/pulling, stooping, crouching
EMPLOYMENT Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here, before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.
EQUAL OPPORTUNITY EMPLOYER St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.