Patient Access Rep - Specialty (Bone & Joint)

St. Tammany Health System; Covington (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Tammany Health System is seeking a Patient Access Representative to manage patient check-in/out with emphasis on throughput and service quality. You will verify insurance, collect copays, and scan documents into the Medical Record while maintaining confidentiality under HIPAA.

The role requires strong communication, patience, and teamwork in a busy medical office environment. Hours are 40 per week, Monday to Friday, with a standard 8am-5pm shift.

Qualifications

• Requires good communication skills and patience.
• Experience in medical office is preferred.
• Must be able to learn all aspects of the office and be a team player.

Responsibilities

• Check in/out patients in an efficient, organized manner.
• Schedule appointments and verify insurance during registration.
• Collect copayments and patient balances; scan/file documents into Medical Records.
• Answer multi-line phones and direct calls politely.

Skills

Communication skills

Patience

Team player

Professional demeanor

Education

High School Diploma or GED

Tools

Office equipment

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.

We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

Job Description And Position Requirements

Scheduled Weekly Hours: 40

Work Shift: (Monday - Friday) 8a - 5p

Summary of the Job:

The Patient Access Reps. are primarily responsible for completing an efficient and organized check in/out for the patients. Ensuring throughput and customer service are top priorities. Schedule appointments and verifying insurance during registration as appropriate. Collecting accurate information from patients while ensuring confidentiality of this information and that the patients are aware of their rights as determined by HIPAA regulations and company policy. To answer multi line phones and direct all calls in a polite and courteous manner. To collect copayments and patient balances. To scan or file all documents into the Medical Record as needed.

Minimum Qualifications

• Must be able to operate a computer, copier and fax machine.
• Must possess good communication skills and a great deal of patience.
• Medical office experience preferred.
• Should have previous medical terminology.
• Must be willing to learn all aspects of the office and be a team player.
• Must be able to work well with others in a very busy environment.
• Must maintain a professional demeanor at all times.

Preferred Qualifications

• A High School Diploma or GED is preferred.
• Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.

Physical Demands

• Must possess good physical health.
• Some requirements include but are not limited to standing, sitting or walking for long periods of time.
• Lifting at least 10 pounds is required.
• Must be able to work with a moderate level of noise.

Physical Effort required:

• Constant (67%-100%) – reaching, handling/feeling, talking, hearing, seeing
• Frequently (34%-66%)– NONE
• Occasionally (1%-33%)- lifting, carrying, pushing/pulling, stooping, crouching

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here, before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.