Patient Access Rep

Trinity Health; United States; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

DailyPay

Tuition Reimbursement

Career Development Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, a member of Trinity Health, is seeking a Patient Access Representative I for the Day shift (7:00am - 3:30pm) in the Chicago area. You will complete registration, verify insurance, collect payments, and support a positive patient experience in a fast-paced hospital environment.

Responsibilities include patient registration, insurance verification, financial clearance, and collaboration with clinical departments to resolve issues. Weekend/holiday coverage may be required.

Qualifications

• Minimum 1 year of customer service experience (Healthcare preferred).
• Strong communication, customer service, and data-entry accuracy skills.
• Ability to multitask in a fast-paced environment and use multiple computer systems.

Responsibilities

• Register patients accurately for outpatient and inpatient services, including demographics, insurance, and financial information.
• Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare necessity.
• Collect patient financial liability payments and document financial information accurately.

Skills

Customer service

Communication

Data entry

HIPAA compliance

Insurance verification

Education

High School Diploma or Equivalent

Tools

Multiple computer systems

Job description

Employment Type: Full time Shift: Day Shift Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong! Shift: 7:00am - 3:30pm Weekend and Holiday Coverage Required

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients, families, and physician offices.

Patient Registration & Insurance Verification

• Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.
• Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
• Ensure compliance with all regulatory, payer, and organizational requirements.

Customer Service & Patient Interaction

• Provide a welcoming and patient-centered experience for patients and families.
• Assist patients, families, physician offices, and hospital users with general information and inquiries.
• Manage patient volumes, challenging situations, and service needs with professionalism.

Financial Responsibilities

• Collect patient financial liability payments, including co-pays, deductibles, and other balances.
• Document financial information accurately and follow financial clearance procedures.
• Ensure patients meet hospital and payer financial requirements prior to service.

Compliance & Process Quality

• Adhere to HIPAA, confidentiality standards, and Trinity Health policies.
• Maintain knowledge of departmental procedures and readily learn new workflows.
• Support performance improvement efforts to enhance patient experience and program efficiency.

Collaboration

• Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.
• Communicate effectively to ensure timely and accurate service delivery.

We offer our Patient Access Rep I:

• Benefits from Day One DailyPay! Work today/Get paid today
• Tuition Reimbursement
• Career Development Referral Rewards
• Strong Team Culture
• Career Growth Opportunities

What you’ll need for this job:

• High School Diploma or Equivalent
• Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred). Strong communication, customer service, and data-entry accuracy skills. Ability to multitask in a fast-paced environment and use multiple computer systems.

Compensation:

• Pay Range: $16.50- $24.44 per hourActual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

• Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states.

Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org.

You can also follow Trinity Health on LinkedIn.