Patient Access Rep

IL_LUHS Loyola University Medical Center; United States; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One

Tuition Reimbursement

Career Growth Opportunities

DailyPay

Job summary

Loyola Medicine, part of Trinity Health, is hiring a Patient Access Representative I in the Chicago area. This role focuses on patient registration, insurance verification, and delivering a welcoming, patient-centered experience.

You will handle financial responsibilities and collaborate with clinical teams to ensure smooth service delivery. The position requires strong communication, data-entry accuracy, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 1 year of customer service experience (Healthcare preferred).
• Ability to communicate clearly with patients and families.
• Proficiency with data entry and using multiple computer systems.

Responsibilities

• Register patients and verify insurance information (eligibility and benefits).
• Provide patient-centered service and answer information requests.
• Collect payments such as co-pays and deductibles and ensure financial clearance.

Skills

Customer service

Data-entry accuracy

Multitasking

Communication skills

Education

High School Diploma or Equivalent

Job description

Employment Type: Full time Shift: Day Shift Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong! Shift: 3:00pm - 11:30pm Weekend and Holiday Coverage Required

What you’ll do:

Patient Registration & Insurance Verification

Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information. Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity. Ensure compliance with all regulatory, payer, and organizational requirements.

Customer Service & Patient Interaction

Provide a welcoming and patient-centered experience for patients and families. Assist patients, families, physician offices, and hospital users with general information and inquiries. Manage patient volumes, challenging situations, and service needs with professionalism.

Financial Responsibilities

Collect patient financial liability payments, including co-pays, deductibles, and other balances. Document financial information accurately and follow financial clearance procedures. Ensure patients meet hospital and payer financial requirements prior to service.

Compliance & Process Quality

Adhere to HIPAA, confidentiality standards, and Trinity Health policies. Maintain knowledge of departmental procedures and readily learn new workflows. Support performance improvement efforts to enhance patient experience and program efficiency.

Collaboration

Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues. Communicate effectively to ensure timely and accurate service delivery.

What you’ll need for this job:

• High School Diploma or Equivalent
• Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred)
• Strong communication, customer service, and data-entry accuracy skills
• Ability to multitask in a fast-paced environment and use multiple computer systems

Compensation:

Pay Range: $16.50- $24.44 per hour. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Benefits from Day One DailyPay! Work today/Get paid today Tuition Reimbursement Career Development Referral Rewards Strong Team Culture Career Growth Opportunities

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.