Patient Access Representative - Rockford

MI_SMHC Trinity Health - Michigan; Rockford (MI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403B retirement

Pet insurance

PTO and holidays

Referral program

Tuition reimbursement

Student loan forgiveness

Job summary

Trinity Health Corp. in Michigan is seeking a part-time Patient Registration/Customer Service specialist to support outpatient and inpatient registration, verify insurance, and collect patient financial liability.

You will provide general information to hospital users, patients, families and physician offices, with a focus on accuracy, time management, and strong communication.

Qualifications

• 1 year customer service experience, HS Diploma or equivalent required.
• Data entry skills: 50 to 60 keystrokes per minute.
• Basic computer skills.
• HFMA CRCR or NAHAM CHAA required within one year of hire.
• Excellent communication skills (verbal and written).
• Interpersonal skills to work with internal and external customers.
• Accuracy and time management skills.

Responsibilities

• Provide patient focused customer service.
• Perform outpatient &/or inpatient registration & insurance verification functions; Collect patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
• Provide general information to hospital users, patients, families & physician offices

Skills

Customer service

Data entry

Communication

Interpersonal

Time management

Accuracy

Education

HS Diploma or equivalent

Job description

Employment Type: Part time Shift: Day Shift

Description: Schedule: 24 hours per week, Days Week 1: 6:45-3:15 Sunday, 6:45-3:15 Thursday, 9a-5:30p Friday Week 2: 6:45-3:15 Monday, 9a-5:30p Thursday, 9a-5:30p Friday Week 3: 6:45-3:15 Monday, 9a-5:30p Thursday, 9a-5:30p Friday Week 4: 9-5:30 Monday, 9a-5:30p Friday, 6:45-3:15 Saturday Training: The first two weeks of training are M-F, 8a-430pm must be able to attend this*

Why You’ll Love Working at Trinity Health:

• A great team that supports one another like family
• Day-one benefits including medical, dental, vision, and 403B retirement, and even pet insurance!
• Generous PTO, paid holidays, and a Colleague Referral Program
• Tuition reimbursement and student loan forgiveness options
• Career growth opportunities across 21 states with Trinity Health

What you will do:

• Provide patient focused customer service.
• Perform outpatient &/or inpatient registration & insurance verification functions; Collect patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
• Provide general information to hospital users, patients, families & physician offices

What you will need:

• 1 year customer service experience, required HS Diploma or equivalent required
• Data entry skills (50 to 60 keystrokes per minute)
• Basic computer skills
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Excellent communication skills (verbal and written).
• Interpersonal skills to work with internal and external customers.
• Accuracy and attentiveness to detail and time management skills.

Nice to have:

• Medical terminology Knowledge of diagnostic & procedural coding
• Insurance verification with the ability to explain benefits, secure necessary authorizations

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.