Patient Access Rep

Loyola Medicine; Berwyn (IL); In loco; USD 23.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits from Day One

DailyPay

Tuition Reimbursement

Career Development

Referral Rewards

Strong Team Culture

Career Growth Opportunities

Descrizione del lavoro

Loyola Medicine, part of Trinity Health, is seeking a Patient Access Rep I to join our Chicago-area system. This role focuses on accurate registration, insurance verification, and collecting patient payments while ensuring a positive patient experience.

The position is day shift, full-time, with required weekend and holiday coverage. Excellent communication and customer service skills are essential to thrive in a fast-paced healthcare environment.

Competenze

• High School Diploma or equivalent required.
• Minimum 1 year of customer service experience (healthcare preferred).
• Strong communication, customer service, and data-entry accuracy skills.
• Ability to multitask in a fast-paced environment and use multiple computer systems.

Mansioni

• Complete outpatient and/or inpatient registration with demographics, insurance, and financial info.
• Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare necessity.
• Collect patient financial liability payments and document information accurately.
• Ensure compliance with regulatory, payer, and organizational requirements.
• Provide a welcoming, patient-centered experience and support inquiries from families and physician offices.
• Collaborate with clinical departments and hospital staff to resolve issues.

Conoscenze

Customer service

Data entry accuracy

Multitasking

Communication

Formazione

High School Diploma or GED

Descrizione del lavoro

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

Employment Type

Full time

Shift

Day Shift

Shift: 3:00pm - 11:30pm

Weekend and Holiday Coverage Required

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong!

What you’ll do:

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients, families, and physician offices.

Patient Registration & Insurance Verification

• Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.
• Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
• Ensure compliance with all regulatory, payer, and organizational requirements.

Customer Service & Patient Interaction

• Provide a welcoming and patient-centered experience for patients and families.
• Assist patients, families, physician offices, and hospital users with general information and inquiries.
• Manage patient volumes, challenging situations, and service needs with professionalism.

Financial Responsibilities

• Collect patient financial liability payments, including co-pays, deductibles, and other balances.
• Document financial information accurately and follow financial clearance procedures.
• Ensure patients meet hospital and payer financial requirements prior to service.

Compliance & Process Quality

• Adhere to HIPAA, confidentiality standards, and Trinity Health policies.
• Maintain knowledge of departmental procedures and readily learn new workflows.
• Support performance improvement efforts to enhance patient experience and program efficiency.

Collaboration

• Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.
• Communicate effectively to ensure timely and accurate service delivery.

We Offer Our Patient Access Rep I

• Benefits from Day One
• DailyPay! Work today/Get paid today
• Tuition Reimbursement
• Career Development
• Referral Rewards
• Strong Team Culture
• Career Growth Opportunities

What you’ll need for this job:

• High School Diploma or Equivalent
• Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred).
• Strong communication, customer service, and data-entry accuracy skills.
• Ability to multitask in a fast-paced environment and use multiple computer systems.

Compensation

Pay Range: $16.50- $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits

Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.