Patient Access Representative L&D

Trinity Health; City of Syracuse (NY); On-site; USD 27,000 - 40,000; Full time

Job summary

Trinity Health in Syracuse, NY seeks a Patient Access Representative to be the first point of contact for patients and families, ensuring accurate registration, insurance verification, and financial clearance. This role supports patient satisfaction, regulatory compliance, and timely reimbursement.

You will collect payments, explain financial responsibilities, and verify benefits in a fast-paced environment. Strong customer service, empathy, and attention to detail are essential.

Qualifications

• High school diploma or equivalent required.
• Previous experience in healthcare registration or patient access preferred.
• Knowledge of insurance plans (Medicare/Medicaid/commercial) helpful.
• Strong customer service, communication, and interpersonal skills.

Responsibilities

• Provide patient-focused customer service to patients, families, physicians, and clinical staff.
• Perform inpatient and/or outpatient registration with accurate demographic and insurance information.
• Verify insurance eligibility, benefits, referrals, pre-certifications, and authorizations.
• Explain financial responsibility, including copays, deductibles, and self-pay estimates, clearly and compassionately.
• Collect patient payments at time of service per organizational policies.
• Ensure compliance with Medicare guidelines and payer requirements.
• Maintain accuracy and confidentiality in registration systems.
• Respond to inquiries and resolve issues related to patient access and financial clearance.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

Electronic health record (EHR) systems

Job description

Description

The Patient Access Representative serves as the first point of contact for patients and families, providing exceptional customer service while ensuring accurate registration, insurance verification, and financial clearance. This role plays a critical part in supporting patient satisfaction, regulatory compliance, and timely reimbursement.

Employment Type

Full time

Shift

The Patient Access Representative serves as the first point of contact for patients and families, providing exceptional customer service while ensuring accurate registration, insurance verification, and financial clearance. This role plays a critical part in supporting patient satisfaction, regulatory compliance, and timely reimbursement.

Key Responsibilities

• Provide patient-focused customer service to patients, families, physicians, and clinical staff
• Perform inpatient and/or outpatient registration, ensuring accurate demographic and insurance information
• Verify insurance eligibility, benefits, referrals, pre-certifications, and authorizations
• Explain financial responsibility, including copays, deductibles, and self-pay estimates, in a clear and compassionate manner
• Collect patient payments at time of service in accordance with organizational policies
• Ensure compliance with Medicare medical necessity guidelines and payer-specific requirements
• Maintain accuracy and confidentiality while documenting information in registration systems
• Respond to inquiries and resolve issues related to patient access and financial clearance

Qualifications

• High school diploma or equivalent required
• Previous experience in healthcare registration, patient access, or medical front office preferred
• Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers
• Strong customer service, communication, and interpersonal skills
• Attention to detail with the ability to work efficiently in a fast-paced environment
• Basic computer skills and experience with electronic health record systems preferred

Work Environment

This position may work in inpatient, outpatient, emergency, or procedural settings and requires flexibility to meet patient care and operational needs.

Why Join Our Team

• Opportunity to make a meaningful impact on the patient experience
• Collaborative healthcare environment
• Training and growth opportunities within Patient Access

Pay Range based on experience and location: $19.64-28.80

Mission Statement

• We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision

• To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values

• In the spirit of good Stewardship, we heal by

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.