Patient Access & Registration Specialist

0090 Presbyterian System Services; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Wellness program

Gift cards and more

Job summary

Presbyterian Healthcare Services in New Mexico seeks a Medical Group Registrar to coordinate patient registration and data collection for accurate billing and care coordination.

The role requires EPIC competency and 9 months in an office/healthcare setting, with a full-time daytime schedule. You will verify insurance, collect balances, support billing processes, maintain HIPAA confidentiality, and collaborate with care teams to enhance patient experience.

Qualifications

• Minimum 9 months of work experience in office, healthcare, or customer service environment is required.
• Must pass EPIC competency for Registration or Scheduling within 90 days of hire.

Responsibilities

• Facilitates the customer registration process.
• Ensures the accurate collection of patient demographics, insurance information and verification of insurance eligibility.
• Collects identified patient financial obligation, arrange method of payment, or resolves account according to standard protocols.
• Answer telephones, takes complete and accurate message and relays information to appropriate party to support operational aspects of patient care.
• Able to answer questions regarding hospital and departmental operations, policies and procedures.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers.
• Responsible for following HIPAA confidentiality guidelines while performing all duties.
• Responsible for responding to requests within the scope of the job to include mailing or faxing material to PHS departments and other appropriate facilities.
• Maintains and fosters effective customer relations with patients, providers and customers by listening, responding, and documenting customer phone and walk-in complaints.
• Attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Enters referrals into EPIC to support patient care.
• Ensures accurate and timely compilation and maintenance of medical record documentation.
• May act as a liaison with the business office to successfully resolve billing issues and support collection of patient account balances.
• Willingness to participate with cross functional teams to improve office operations and customer satisfaction.
• May be responsible for opening and distributing mail.
• Attend monthly meetings.

Skills

Customer service

EPIC competency

Tools

EPIC

Job description

Presbyterian Healthcare Services in New Mexico seeks a Medical Group Registrar to coordinate patient registration and data collection for accurate billing and care coordination.

The role requires EPIC competency and 9 months in an office/healthcare setting, with a full-time daytime schedule. You will verify insurance, collect balances, support billing processes, maintain HIPAA confidentiality, and collaborate with care teams to enhance patient experience.