Patient Access & Registration Specialist

UnitedHealth Group; Saint Paul (MN); On-site; Confidential; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Job summary

UnitedHealth Group is seeking a Patient Access Representative Associate in Saint Paul, MN, to be the first point of contact for patients, handling demographic, insurance and payment information, and guiding them through registration and scheduling within a compassionate care setting.

The role supports 40-hour weeks with day shifts, including early starts, and may involve mentoring staff, handling inquiries, and assisting with financial assistance programs.

Qualifications

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work an average of 40 hours per week in a rotating schedule, starting at 6:30am, 7:00am, and 9:00am
• Ability to work every other weekend
• Must be 18 years of age or older
• Revenue Cycle experience
• General office experience
• Epic experience

Responsibilities

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels' patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Skills

Customer service

Microsoft Office

Scheduling

Teamwork

Tools

Epic

Job description

UnitedHealth Group is seeking a Patient Access Representative Associate in Saint Paul, MN, to be the first point of contact for patients, handling demographic, insurance and payment information, and guiding them through registration and scheduling within a compassionate care setting.

The role supports 40-hour weeks with day shifts, including early starts, and may involve mentoring staff, handling inquiries, and assisting with financial assistance programs.