Patient Access & Registration Specialist

RCM Holdco; Saint Augustine (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

R1 is seeking a Customer Service Representative - Patient Registration for a PRN, part‑time role at Ascension St Vincent's Health Center in St. Johns. The role is the first touchpoint for patients, ensuring fast, compassionate access to care and accurate registration across multiple systems.

You will support the check‑in process, navigate insurance details, collect co‑pays, and work with care teams to maintain smooth patient flow in a dynamic healthcare setting.

Qualifications

• Exceptional customer service experience.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with the check‑in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Detail-oriented

Fast-paced

Education

High School Diploma or GED

Job description

R1 is seeking a Customer Service Representative - Patient Registration for a PRN, part‑time role at Ascension St Vincent's Health Center in St. Johns. The role is the first touchpoint for patients, ensuring fast, compassionate access to care and accurate registration across multiple systems.

You will support the check‑in process, navigate insurance details, collect co‑pays, and work with care teams to maintain smooth patient flow in a dynamic healthcare setting.