Patient Access & Registration Specialist

Rush Memorial; Rushville, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Rush Memorial Health is seeking a Customer Service Representative (CSR) to initiate the patient experience at Rush Memorial Hospital. The CSR will handle patient registration, collect demographics and insurance information, verify signatures, and enter data into the hospital system.

The role requires friendliness, attention to detail, and strong phone skills in a busy environment. Responsibilities include scheduling appointments, directing patients to departments, maintaining confidentiality,

Qualifications

• High school diploma required and/or enrolled in an accredited nursing program.
• Strong phone etiquette and customer service mindset.
• Ability to use hospital information systems and enter accurate data.

Responsibilities

• Register patients and gather demographic information.
• Schedule appointments and direct patients to departments.
• Verify insurance information and collect copays when required.
• Respond to phone calls and maintain patient confidentiality.

Skills

Prioritization

Communication skills

Interpersonal skills

Professional demeanor

Adaptability

Problem solving

Independent worker

Attention to detail

Education

High school diploma

Enrolled in nursing program

Tools

Typing

Office software

Public relations

Job description

Rush Memorial Health is seeking a Customer Service Representative (CSR) to initiate the patient experience at Rush Memorial Hospital. The CSR will handle patient registration, collect demographics and insurance information, verify signatures, and enter data into the hospital system.

The role requires friendliness, attention to detail, and strong phone skills in a busy environment. Responsibilities include scheduling appointments, directing patients to departments, maintaining confidentiality,