Patient Access & Registration Specialist

CHI; Pendleton (OR); On-site; USD 26,000 - 37,000; Full time

Job summary

CHI St. Anthony Hospital in Pendleton, OR, is seeking a Patient Access Representative to be the primary contact for patient registration, demographic and insurance data across hospital access points to ensure accurate record-keeping.

You will use multiple systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows, collaborating with the healthcare team to deliver compassionate, compliant service aligned with the organization’s mission and values.

Qualifications

• High School Diploma or GED is required.
• Experience in healthcare or patient access setting preferred.
• Knowledge of patient registration procedures, documentation, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved communication channels.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

CHI St. Anthony Hospital in Pendleton, OR, is seeking a Patient Access Representative to be the primary contact for patient registration, demographic and insurance data across hospital access points to ensure accurate record-keeping.

You will use multiple systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows, collaborating with the healthcare team to deliver compassionate, compliant service aligned with the organization’s mission and values.