Patient Access Representative

CommonSpirit Health; Pendleton (OR); On-site; USD 26,000 - 37,000; Full time

Job summary

CommonSpirit Health seeks a dedicated Patient Access Representative at CHI St. Anthony Hospital in Pendleton, OR. You will manage demographic data, verify insurance, and document information across hospital access points, ensuring accurate records and compliant service.

You will use multiple systems to support registration, billing, and clinical workflows, resolve discrepancies, and assist patients with scheduling and payments while upholding compassionate care and the organization’s mission.

Qualifications

• High School Diploma or GED is required.
• Preferred: one year of relevant experience in healthcare or patient access.
• Knowledge of patient registration procedures and documentation is desirable.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic information and insurance verification.
• Accurately scan, index, and manage patient documents to support registration and billing workflows.
• Communicate patient financial responsibilities using education tools and scripts and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved channels.

Skills

Data entry

Customer service

Education

High School Diploma or GED

Job description

*Job Summary and Responsibilities*

As a Patient Access Representative, you will serve as the primary point of contact for patient registration, managing demographic and insurance data across various hospital access points to ensure accurate record-keeping.

Every day, you will utilize multiple complex systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows to maintain seamless hospital operations.

To be successful in this role, you will collaborate effectively with the healthcare team and provide compassionate, compliant service to patients and families while upholding the organization’s core mission and values.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved communication channels.

*Job Requirements**Required*

• High School Diploma or GED

*Preferred*

• One (1) year relevant experience in healthcare, patient access setting
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications

Where You'll Work

CHI St. Anthony Hospital is a 25 bed, licensed for 49, faith-based, acute care, level four trauma, critical access hospital and healthcare campus serving the Pendleton, Oregon area for more than 100 years. We are committed to the highest quality of patient care and safety; and to strengthening our community through wellness education. CHI St. Anthony Hospital is designed specifically to ensure that our physicians, nurses, and healthcare professionals can continue to provide extraordinary care for our patients. The 103,000 square foot hospital features 4 operations rooms, 11 emergency rooms, 30 private patient rooms, and the latest medical equipment. St. Anthony Hospital has plenty of room to grow as needed by the community and will continue to provide the safest quality of care possible. St. Anthony Hospital was also named one of the top patient experience hospitals in 2021. CHI St. Anthony is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services-all recognized for quality, safety and service. To learn more go to www.sahpendleton.org

*Pay Range*

$18.96 - $26.78 /hour