Patient Access & Registration Specialist

CommonSpirit Health; Park Rapids (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

CHI St. Joseph’s Health in Park Rapids, part of CommonSpirit Health, seeks a Patient Access Representative to create a positive first impression for patients and families.

You'll support registration, admitting, scheduling, and patient access across hospital points, ensuring accurate and complete information while handling data with care. This role demands strong customer service, clear communication, and the ability to navigate multiple systems in a fast-paced environment.

Qualifications

• High School Graduate or GED required.
• 1 year of healthcare patient access experience preferred.

Responsibilities

• Register and admit patients across access areas including ED and main registration.
• Gather, verify, and update demographic, insurance, and account information for accurate patient records.
• Verify insurance eligibility and benefits, explain financial responsibilities, and collect payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider and clinic workflows.
• Scan, index, and manage patient documentation in the EHR to support registration, billing, and clinical processes.
• Identify and resolve routine issues, escalate complex cases, and assist patients by phone and other channels.

Skills

Attention to detail

Communication

Customer service

Technology proficiency

Multi-system use

Education

High School Diploma or GED

Job description

CHI St. Joseph’s Health in Park Rapids, part of CommonSpirit Health, seeks a Patient Access Representative to create a positive first impression for patients and families.

You'll support registration, admitting, scheduling, and patient access across hospital points, ensuring accurate and complete information while handling data with care. This role demands strong customer service, clear communication, and the ability to navigate multiple systems in a fast-paced environment.