Patient Access Representative

CommonSpirit Health; Park Rapids (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

CHI St. Joseph’s Health in Park Rapids, part of CommonSpirit Health, seeks a Patient Access Representative to create a positive first impression for patients and families.

You'll support registration, admitting, scheduling, and patient access across hospital points, ensuring accurate and complete information while handling data with care. This role demands strong customer service, clear communication, and the ability to navigate multiple systems in a fast-paced environment.

Qualifications

• High School Graduate or GED required.
• 1 year of healthcare patient access experience preferred.

Responsibilities

• Register and admit patients across access areas including ED and main registration.
• Gather, verify, and update demographic, insurance, and account information for accurate patient records.
• Verify insurance eligibility and benefits, explain financial responsibilities, and collect payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider and clinic workflows.
• Scan, index, and manage patient documentation in the EHR to support registration, billing, and clinical processes.
• Identify and resolve routine issues, escalate complex cases, and assist patients by phone and other channels.

Skills

Attention to detail

Communication

Customer service

Technology proficiency

Multi-system use

Education

High School Diploma or GED

Job description

As a Patient Access Rep at CHI St. Joseph’s Health, you’ll play an important role in creating a positive first impression for our patients and families. You’ll support registration, admitting, scheduling, and patient access functions across various hospital access points while helping ensure each patient’s information is accurate, complete, and handled with care.

Your ability to provide excellent customer service, communicate clearly, work efficiently across multiple systems, and maintain accuracy in a fast-paced environment will help support smooth patient access operations and a seamless patient experience.

To be successful in this role, you’ll need strong attention to detail, confidence using technology, the ability to handle sensitive information with professionalism, and a commitment to supporting patients, families, and care teams with compassion and accuracy.

Job Responsibilities

• Perform patient registration and admitting functions across assigned access areas, including the Emergency Department, main registration, admitting, and other patient access points.
• Gather, verify, and update demographic, insurance, and account information to ensure accurate patient records and timely access to care.
• Verify insurance eligibility and benefits, communicate patient financial responsibility, and collect point-of-service payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider and clinic workflows.
• Scan, index, and manage patient documentation within the electronic health record to support registration, billing, and clinical processes.
• Identify and resolve routine registration, insurance, and encounter issues, escalate complex situations as needed, and provide patient support by phone and other approved communication channels.

Job Requirements

• High School Graduate or GED required.

Preferred

• One (1) year of relevant experience in healthcare, patient access setting is preferred.
• Knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications preferred.

Where You\'ll Work

CHI St. Joseph’s Health of Park Rapids, part of CommonSpirit Health, is an award-winning, 25-bed critical access hospital located in the heart of lake country. Fully accredited by The Joint Commission, we offer a full range of services including 24/7/365 Emergency Department and Level IV Trauma Center, hospitalist program, testing, surgery, orthopedics, rehabilitation, and more so that you can experience better health.

Pay Range

$16.50 - $23.30 /hour