Patient Access & Registration Specialist

Riverside Health; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, VA is seeking an administrative team member to support patient registration, benefit collections and scheduling. You will assist with onboarding and maintain accuracy in postings, insurance verifications and referrals.

The role emphasizes high organization, timely processing of orders, and courteous patient interactions across facilities in the Riverside Health System network.

Qualifications

• High School Diploma or GED is required.
• Associates degree in business or related field is preferred.
• 1 year related office experience is preferred.
• Certified Healthcare Access Associate (CHAA) certification is preferred.

Responsibilities

• Demonstrates organization of work and knowledge of procedures for the patient care setting.
• Resolve doctor orders and referrals within 24 hours of assignment.
• Complete paperwork and forms according to department policies.
• Minimize patient wait times and improve registration throughput.
• Enter data accurately into computer systems for registrations and orders.
• Work with team and assist in onboarding and training of new staff.
• Perform departmental tasks to meet deadlines and maintain service levels.
• Ensure courteous, respectful patient interactions at all times.
• Be flexible with rotating schedules and occasional travel to other facilities.

Education

High School Diploma or GED

Associates Degree, Business or related field

Job description

Riverside Health System in Newport News, VA is seeking an administrative team member to support patient registration, benefit collections and scheduling. You will assist with onboarding and maintain accuracy in postings, insurance verifications and referrals.

The role emphasizes high organization, timely processing of orders, and courteous patient interactions across facilities in the Riverside Health System network.