Patient Access & Registration Specialist

Nicklaus Children's Health System; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

A prominent children's healthcare provider in Miami is looking for a clerical/administrative professional to greet patients and families, collect necessary information for services, and ensure smooth registration processes. Ideal candidates should have strong customer service skills, preferably with 1 year of experience, and be fluent in Spanish. This position requires effective communication and the ability to manage stressful situations while maintaining confidentiality. Join a supportive team committed to providing excellent care.

Qualifications

• 1 year of customer service experience.
• Fluent in Spanish strongly preferred.
• Able to adapt and react calmly under pressure.

Responsibilities

• Greet patients and families respectfully, both in person and on the phone.
• Collect and verify demographic and medical information.
• Document all activities accurately in the system.
• Communicate effectively with departments regarding patient needs.
• Schedule hospital services as required.

Skills

Customer service experience (1 year)

Effective communication in English

Fluent in Spanish

Basic proficiency in Microsoft Office

Data entry and interpretation

Ability to serve customers with courtesy

Ability to maintain confidentiality

Ability to follow complex instructions

Ability to handle stress calmly

Education

High school education or equivalent

Job description

A prominent children's healthcare provider in Miami is looking for a clerical/administrative professional to greet patients and families, collect necessary information for services, and ensure smooth registration processes. Ideal candidates should have strong customer service skills, preferably with 1 year of experience, and be fluent in Spanish. This position requires effective communication and the ability to manage stressful situations while maintaining confidentiality. Join a supportive team committed to providing excellent care.