Patient Access & Registration Specialist

R1-Rc; Layton (UT); On-site; USD 23,000 - 34,000; Part time

Job summary

R1 RCM Inc. is seeking a part-time Patient Registration Customer Service Representative at our Layton, Utah location. You will be the first point of contact for patients, helping them check in with accuracy and care while navigating insurance details and collecting co-pays.

You’ll join a team focused on compassionate patient experience, cross-system registration, and collaboration with clinical staff. Training is provided, and hours include on-call availability as part of a PRN schedule.

Qualifications

• High School Diploma or GED.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.
• Must be able to pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage, enter demographics and medical data, collect co-pays, and provide cost estimates.
• Collaborate with nurses, physicians and care teams to ensure smooth patient flow.
• No healthcare background? Training is provided; this role is a launchpad for a healthcare career.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professionalism

Education

High school diploma or GED

Job description

R1 RCM Inc. is seeking a part-time Patient Registration Customer Service Representative at our Layton, Utah location. You will be the first point of contact for patients, helping them check in with accuracy and care while navigating insurance details and collecting co-pays.

You’ll join a team focused on compassionate patient experience, cross-system registration, and collaboration with clinical staff. Training is provided, and hours include on-call availability as part of a PRN schedule.