Patient Access & Registration Specialist (Part-Time PRN)

r1rcm; Provo (UT); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 RCM Inc. at Intermountain Utah Valley Hospital in Utah is seeking a Part-time PRN Customer Service Representative – Patient Registration. You will be the first contact for patients, ensuring fast, compassionate access to care while navigating multiple computer systems.

You will check in patients, collect demographics and insurance information, verify coverage, collect co-pays and provide cost estimates. Collaboration with nurses and physicians ensures smooth patient flow and a positive

Qualifications

• Exceptional customer service experience and strong communication/interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Job description

R1 RCM Inc. at Intermountain Utah Valley Hospital in Utah is seeking a Part-time PRN Customer Service Representative – Patient Registration. You will be the first contact for patients, ensuring fast, compassionate access to care while navigating multiple computer systems.

You will check in patients, collect demographics and insurance information, verify coverage, collect co-pays and provide cost estimates. Collaboration with nurses and physicians ensures smooth patient flow and a positive