Patient Access & Registration Specialist

Edward M. Kennedy Community Health Center, Inc.; Framingham (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Health benefits start day one

Company pays 80% of health insurance

403b retirement plan with companyMatch

Generous time off

Advancement opportunities

Tuition reimbursement

Job summary

Edward M. Kennedy Community Health Center, Inc. is seeking a Medical Service Representative to handle front-desk reception in the Primary Care Department in Framingham, MA.

Responsibilities include patient check-in, new patient registration, insurance verification, data entry, and clerical duties in a team-focused primary care setting. The role requires strong computer skills, accurate data entry, and excellent customer service.

Qualifications

• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing.
• Customer Service and communication skills.
• Preferred Qualifications: Bilingual in English/Spanish or English/Portuguese.

Responsibilities

• Greet and check in patients according to department protocols: verify identity, demographics, and insurance information; refer to a Health Benefit Advisor for invalid insurance; collect fees and maintain financial records.
• Complete Sliding Fee Scale applications per Health Center guidelines.
• Have new patients sign consent forms and provide information on Center programs, Patient Rights, HIPAA, and emergency services.
• Educate patients on health plan options and assist with insurance enrollment and primary care provider changes.
• Process walk-in patients, enter information into EPM, and manage paper flow for visits. Answer calls promptly, adhering to protocols.
• Maintain recall lists and communicate with patients as needed. Attend departmental meetings and perform other duties as assigned.

Skills

Customer service

Typing

Microsoft Word

Data entry

Communication

Bilingual English/Spanish

Education

None

Tools

Internet Explorer

Job description

Edward M. Kennedy Community Health Center, Inc. is seeking a Medical Service Representative to handle front-desk reception in the Primary Care Department in Framingham, MA.

Responsibilities include patient check-in, new patient registration, insurance verification, data entry, and clerical duties in a team-focused primary care setting. The role requires strong computer skills, accurate data entry, and excellent customer service.