Dental Receptionist

Edward M. Kennedy Community Health Center; Milford (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Accounts

401k/403b plan

Paid time off

Employee Assistance Program

Family health benefits

Job summary

Edward M. Kennedy Community Health Center in Milford, MA is seeking a Dental Receptionist to manage patient registration, insurance verification, and scheduling. You will greet patients, verify eligibility for state and federal entitlements, and handle data entry and clerical duties.

The role emphasizes accurate record-keeping, processing payments, and guiding patients through insurance processes. Ideal candidates bring 1–2 years of customer service experience and strong computer skills in a

Qualifications

• 1–2 years of experience in a role requiring excellent customer service and communication.
• Strong computer skills and accurate data entry.
• Familiarity with Microsoft Word and basic Internet Explorer.
• Competitive salary and comprehensive benefits.

Responsibilities

• Manage patient registration and appointment scheduling for providers.
• Verify insurance and determine patient eligibility for entitlements.
• Collect co-payments and process cash receipts.
• Maintain accurate records and forward receipts to accounting.
• Greet patients and handle calls courteously with professional service.
• Track waiting lists, no-shows, and monthly encounter summaries.

Skills

Customer service

Communication skills

Data entry

Tools

Microsoft Word

Internet Explorer

Job description

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Dental Receptionist based in Milford, MA. The Dental Receptionist is responsible for patient registration, completion of subsidized health insurance applications, insurance verification, assessing patient eligibility for state and federal health insurance entitlements and educating patients pertaining to related entitlements/programs, data entry and clerical duties.

Job Summary

• Responsible for managing schedules by confirming appointment slots for providers and ensuring correct timing for procedures
• Tracks no-show appointments, fills open slots, and coordinates emergency visits
• Verifies insurance, directs patients with invalid insurance, and collects co-payments
• Maintains accurate records of cash transactions, processes receipts, and forwards to accounting
• Processes patient visits, verifying identity, insurance, and completing necessary forms
• Greets patients, answers questions, and handles calls courteously
• Manages encounter forms and provides monthly summaries. Tracks lab cases and monitors patient waiting list activity

Full job description available upon request.

Job Requirements

• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing.
• 1-2 years work experience within a position requiring the use of excellent customer service and communication skills.
• Kennedy Community Health seeks to offer competitive salaries and a comprehensive benefits package.
• Health benefits start on first day of employment. Company pays 80% of health insurance Premiums.
• Competitive time off packages
• 403b Retirement Plan
• Flexible Spending Accounts
• Employee Assistants Program 100% paid for by employer
• Health benefits coverage for all employees and most family types.