Medical Receptionist Benefits Supervisor

DaMar Staffing; Massachusetts; On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

403b Retirement Plan

Flexible Spending Accounts

Employee Assistance Program

Job summary

Edward M. Kennedy Community Health Center in Framingham, MA is hiring a Medical Receptionist Benefits Supervisor. You will oversee the front desk, patient registration, intake, scheduling and check-in/out processes at the site to support patient care and organizational growth.

The role includes supervising reception staff, ensuring adherence to policies, and maintaining accurate demographic and insurance data in the Practice Management System. Salary ranges and benefits are provided.

Qualifications

• High School Diploma or equivalent.
• 3–5 years of patient registration, scheduling and reception experience.
• Bilingual in English/Spanish or English/Portuguese.

Responsibilities

• Hire, supervise, train, evaluate and discipline Medical Receptionists or other staff within the department.
• Ensure staff are trained on Health Center policies and medical front desk responsibilities.
• Maintain adequate front desk staffing and scheduling coverage.
• Oversee data entry and verification of patient demographics and insurance information.
• Ensure patients have active health insurance coverage and minimize gaps in coverage.
• Oversee cash collection and reconciliation for the department.
• Participate in site and health center projects and regulatory visits.

Skills

Customer service

Communication

Bilingual English/Spanish/Portuguese

Education

High School Diploma or equivalent

Tools

Practice Management System

Health center software

Job description

Salary Range: $25.00 - $29.00/Hour All Pay Rates are subject to Experience, License or Certification and Location

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Medical Receptionist Benefits Supervisor based in Framingham, MA. This team member oversees the functioning and workflow of the reception area, patient registration, intake, scheduling and check in and check out processes at the specified site in order to achieve the goals of the Health Center. Is responsible for the hiring and supervision of medical reception staff. Has primary responsibility for overseeing data entry and verification of patient demographic and insurance information at each visit.

Essential Functions

• Hire, supervise, train, evaluate and discipline, as needed, Medical Receptionists or other assigned employees within the assigned department
• Ensure all Medical Reception staff are knowledgeable of and are properly trained on Health Center policies, procedures, and operating protocols and the specific responsibilities of the Medical Reception staff position, including but not limited to health insurance coverage accepted by the health center.
• Maintain adequate Medical Reception staff during the hours which the Medical Department deems necessary. Coordinate proper scheduling and coverage for assigned area, including lunch/break coverage.
• Inform other health center leaders of any changes in staffing or other matters of the front desk which may affect the flow of their departments.
• Perform Medical Receptionist functions, if needed.
• Serve as the primary resource to assist Medical Reception staff with patient inquiries or complaints.
• Ensure all Medical Reception staff collect and enter all required patient information completely and accurately in our Practice Management System and any other applicable heath center software
• Work with staff and other departments to make sure patients have active health insurance coverage at the time of their appointments whenever possible and minimize gaps in coverage.
• Ensure that all front desk protocols related to patient registration, scheduling, data collection, and co-pay collections are followed by staff, in particular as they relate to billing.
• Assist in managing new patient process together with other site leaders.
• Responsible for oversight of cash collection and reconciliation for assigned department
• Participate in site and health center wide projects, including meetings, quality improvement activities, regulatory visits, as assigned

Requirements

• High School Diploma or equivalent
• Possess a knowledge of concepts typically acquired through 3-5 years of patient registration, scheduling and reception experience. Substitutions allowed:Minimum 1.5 years Health Center experience demonstrating exceptional customer service, problem resolution, and initiative and master of all Medical Receptionist job functions
• Bilingual in English/Spanish or English/Portuguese.

Benefits

• Kennedy Community Health seeks to offer competitive salaries and a comprehensive benefits package.
• Health benefits start on first day of employment. Company pays 80% of health insurance Premiums.
• Includes coverage for all individuals and most family types. Competitive time off packages
• 403b Retirement Plan
• Flexible Spending Accounts
• Employee Assistants Program 100% paid for by employer