Medical Services Representative II: Front Desk & Insurance

Edward M. Kennedy Community Health Center, Inc; Worcester (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits package

Health benefits start on first day

80% health insurance premium coverage

403b retirement plan with companymatch

Generous time off

Opportunity for advancement

Job summary

Edward M. Kennedy Community Health Center, Inc. in Worcester, MA seeks a Medical Services Representative to handle front-desk duties in the Primary Care Department.

Responsibilities include patient check-in, new patient registration, insurance verification, data entry, and clerical support in a fast-paced environment. The role requires a high school diploma, strong computer skills, and customer service abilities; bilingual English/Spanish or English/Portuguese is preferred to assist a diverse

Qualifications

• High School Diploma or equivalent.
• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing.
• Customer Service and communication skills.

Responsibilities

• Greet and check in patients according to department protocols; verify identity and insurance information and collect fees.
• Refer to Health Benefit Advisor for invalid insurance; ensure accurate financial records.
• Complete Sliding Fee Scale applications per Center guidelines.
• Educate patients on health plan options and assist with insurance enrollment and PCP changes.
• Process walk-in patients, enter data into EPM, and manage paper flow for visits.
• Answer calls promptly and adhere to protocols.

Skills

Typing

Microsoft Word

Data entry

Customer service

Internet Explorer

Education

High School Diploma or equivalent

Tools

Internet Explorer

Job description

Edward M. Kennedy Community Health Center, Inc. in Worcester, MA seeks a Medical Services Representative to handle front-desk duties in the Primary Care Department.

Responsibilities include patient check-in, new patient registration, insurance verification, data entry, and clerical support in a fast-paced environment. The role requires a high school diploma, strong computer skills, and customer service abilities; bilingual English/Spanish or English/Portuguese is preferred to assist a diverse