Patient Access & Registration Specialist

DHR Health; Edinburg (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DHR Health in Edinburg, TX is seeking a Registration Representative to perform general registration functions, schedule appointments, collect co-pays and deductibles, and verify patient demographic and insurance information. Bilingual English/Spanish skills are strongly preferred.

The role requires strong customer service, basic computer skills, and the ability to communicate with patients, doctors, and offices to obtain necessary information and approvals for admissions and services.

Qualifications

• High School Diploma/GED is required.
• Computer skills required with knowledge of Microsoft Office suite.
• Good written and verbal communication skills required.

Responsibilities

• All duties are applicable in all units throughout the hospital including adult, adolescent, child, geriatric, state, civil, and state forensic units.
• Promotes the facility mission, vision and values by effectively communicating them to others.
• Demonstrates high quality Service Excellence, positive customer service and telephone etiquette by treating all customers with dignity and respect; utilizing age specific skills and knowledge.
• Interviews patient or responsible party to obtain demographic information required to register the patient accurately.
• Obtains and reviews doctor’s orders for appropriate signature, date, diagnosis and admission status prior to registration.
• Communicates effectively with doctor’s office to obtain orders when missing or when additional diagnosis is needed for medical necessity.

Skills

Microsoft Office

Bilingual Spanish/English

Education

High School Diploma/GED

Job description

DHR Health in Edinburg, TX is seeking a Registration Representative to perform general registration functions, schedule appointments, collect co-pays and deductibles, and verify patient demographic and insurance information. Bilingual English/Spanish skills are strongly preferred.

The role requires strong customer service, basic computer skills, and the ability to communicate with patients, doctors, and offices to obtain necessary information and approvals for admissions and services.