Patient Access & Registration Champion

Novant Health; Bolivia (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Novant Health is seeking an energetic Hospital Access representative to staff multiple entry points, handle pre-registration, registration and verify patient information, and coordinate with insurers.

You will work in a fast-paced setting, cross-train across registration points, maintain regulatory knowledge, ensure accurate billing data, and support patients through the enrollment and payment processes.

Qualifications

• Education: High School Diploma or GED, required.
• Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred.
• One year Customer Service experience in any field, preferred.
• One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred.

Responsibilities

• Register patients at multiple hospital entry points, including the Emergency Department and outpatient areas.
• Identify source of payment and collect payment, interface with insurers and hospital staff.
• Maintain knowledge of federal/state regulations and Joint Commission requirements.
• Cross-train across multiple registration functions and locations.
• Assist patients into registration areas and provide bedside registration as needed.

Skills

Insurance knowledge

Registration processes

Cash handling

Customer service

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Tools

Registration software

Job description

Novant Health is seeking an energetic Hospital Access representative to staff multiple entry points, handle pre-registration, registration and verify patient information, and coordinate with insurers.

You will work in a fast-paced setting, cross-train across registration points, maintain regulatory knowledge, ensure accurate billing data, and support patients through the enrollment and payment processes.