Patient Access Registrar Wesley Chapel

adventhealth; Wesley Chapel (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Wesley Chapel, FL is seeking a patient registration specialist to support the admissions process and ensure accurate data capture at every touchpoint. The role emphasizes attention to detail, clear communication, and timely problem resolution in a busy healthcare setting.

Responsibilities include verifying insurance, collecting payments, and coordinating with multiple departments to maintain smooth patient flow.

Qualifications

• Proficient with Microsoft Word and basic computing.
• Ability to interact professionally with patients and the public.
• Must follow written and verbal instructions.
• Willingness to work flexible hours, including nights, weekends and holidays.
• Able to adapt to changes in processes or policies.
• Experience in a medical setting is a plus.
• Familiarity with medical terminology and insurance basics is preferred.

Responsibilities

• Register patients promptly and accurately, collecting all required information.
• Verify insurance coverage and benefits to confirm eligibility.
• Resolve registration or payment issues quickly and efficiently.
• Conduct periodic audits to ensure compliance with procedures.
• Collect upfront payments (co-pays, deductibles, balances) at time of service.
• Explain forms and processes to patients; ensure patient understanding.
• Direct patients to the correct department or location within the facility.
• Coordinate with other departments to ensure smooth service delivery and patient flow.
• Maintain up-to-date patient records and documentation.
• Meet monthly upfront cash collection goals to support financial objectives.
• Perform other duties as assigned.
• Provide excellent customer service by addressing inquiries professionally.

Skills

Microsoft Word

Public interaction

Follow instructions

Schedule flexibility

Adaptability

Medical terminology

Basic insurance knowledge

Education

High School Diploma or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2600 BRUCE B DOWNS BLVD

City:

WESLEY CHAPEL

State:

Florida

Postal Code:

33544

Job Description:

• Registers patients promptly and accurately, ensuring all necessary information is collected.
• Verifies patient insurance coverage and benefits to confirm eligibility and coverage details.
• Resolves any registration or payment issues promptly and efficiently.
• Conducts periodic audits to ensure compliance with registration and payment procedures.
• Collects upfront payments, including co-pays, deductibles, and outstanding balances at the time of service.
• Explains forms and information to patients, ensuring they understand the registration and payment processes.
• Directs patients to the appropriate department or location within the facility.
• Coordinates with other departments to ensure seamless service delivery and patient flow.
• Maintains accurate and up-to-date patient records and documentation.
• Meets monthly upfront cash collection goals to support the financial objectives of the organization.
• Performs other duties as assigned.
• Provides excellent customer service by addressing patient inquiries and concerns professionally and courteously.

Knowledge, Skills, and Abilities:

• Knowledge in Microsoft Word and Internet skills. [Required]
• Ability to deal effectively with the public. [Required]
• Ability to follow written and verbal instructions. [Required]
• Ability to work and willingness to work flexible schedules, including nights, weekends and holidays etc. [Required]
• Ability and willingness to adapt to change [Required]
• Previous experience in a medical setting, (Physician Office, Hospital, Etc.) [Preferred]
• Medical Terminology [Preferred]
• Basic Insurance Knowledge [Preferred]

Education:

• High School Grad or Equiv [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.