Patient Access Registrar - School Based Clinic - Lafayette Renaissance Charter Middle School

SWLA Center for Health Services; Lafayette (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

SWLA Center for Health Services is seeking a Patient Access Registrar to greet patients, collect demographics and insurance information, and process registrations in our Patient Access department. The ideal candidate will have a high school diploma, Medical Office Assistant or Medical Assistant certification, and prior experience in a medical setting.

Knowledge of Medicare/Medicaid and insurance payers is required, with a focus on accuracy and customer service in a fast-paced environment.

Qualifications

• High school diploma is required.
• Certification as Medical Office Assistant and/or Medical Assistant.
• Previous experience in a medical or dental office setting is required.
• Must understand Medicare/Medicaid and insurance plans.
• Must understand insurance verification, eligibility and payers.
• Professional appearance and strong customer service.
• Maintain a professional attitude under pressure.
• Use correct grammar in paperwork.

Responsibilities

• Greet patients and visitors in a professional, welcoming manner.
• Enter/verify patient demographics accurately in the system.
• Ensure patients check in on time and have arrival confirmed.
• Enter/verify all patient insurance information in the system.
• Screen for sliding fee scale eligibility.
• Collect co-pays and self-pay charges at visit.
• Attend to lobby patients and assist with kiosks and portal sign-in.
• Review daily payment postings for accuracy and keep cash drawer secure.
• Maintain confidentiality in line with HIPAA.

Skills

Customer service

Attention to detail

Communication skills

HIPAA compliance

Education

High school diploma

Medical Office Assistant certification

Medical Assistant certification

Tools

Kiosk sign-in system

Patient portal

Job description

SWLA CENTER FOR HEALTH SERVICES

JOB DESCRIPTION

JOB TITLE: Patient Access Registrar - LRCMS/SBHC

DEPARTMENT: Patient Access

SUPERVISED BY: Site Operations Manager

SUMMARY:

The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position.

EDUCATION, TRAINING AND EXPERIENCE:

1. High school graduate required.
2. Certification as Medical Office Assistant and/or Medical Assistant.
3. Previous experience in a medical or dental office setting required.
4. Must understand Medicare/Medicaid and insurance plans
5. Must understand insurance verification, insurance eligibility and insurance payers.
6. Confident positive manner and appearance
7. Strong customer service experience
8. Must maintain a professional attitude under pressure
9. Employ correct grammatical English and write legibly in order to complete appropriate paperwork

JOB RESPONSIBILITIES:

1. Greet patients and visitors in a professional and welcoming manner.
2. Pay attention to detail in regard to all aspects of job requirements.
3. Enter/verify patient demographics correctly in system.
4. Ensure that patients have arrived in a timely manner.
5. Enter/verify all patient insurance information correctly in system.
6. Display understanding of the process of triage/walk-ins and same day appointments.
7. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
8. Ensure that all Sliding Fee Scale patients are properly screened.
9. Ensure to collect all co-pays, self-pay charges at the time of visit.
10. Attend to all patients that are waiting in the lobby.
11. Assist patients with checking in on patient kiosk.
12. Assist patients with signing in on patient portal.
13. Review daily payment posting for accuracy.
14. Keeping cash drawer locked and accurate at all times.
15. Participates in educational activities and attends designated staff meetings.
16. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
17. Answers telephone calls in a pleasant and helpful manner.
18. Understand and follow all oral and written instructions.
19. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given.
20. Keep area neat, clean, and organized.
21. Ensure that all patient documents are scanned in same day.
22. Other duties as assigned.

Allschool-basedemployees will work the following schedule:

School year: August 1 to May 31st - SBHC employees are considered 10-month employees.

Hours: Monday thru Friday, 7:30am to 4pm.