Dental Patient Access Registrar

SWLA Center for Health Services; Crowley (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

401k Matching

Paid Time Off

Paid Sick Leave

Paid Holidays

Employee Assistance Program

Job summary

A health services provider in Crowley, Louisiana, is seeking a Dental Patient Access Registrar to ensure a welcoming environment for patients. Responsibilities include greeting patients, verifying demographics and insurance information, collecting payments, and maintaining confidentiality under HIPAA guidelines. The ideal candidate will have a high school diploma and experience in a medical or dental office, alongside strong customer service skills. Comprehensive benefits package offered.

Qualifications

• Must possess strong customer service skills and a confident positive manner.
• Ability to understand and perform insurance verification and eligibility checks.
• Capable of maintaining professionalism under pressure.

Responsibilities

• Greet patients and visitors in a professional manner.
• Enter and verify patient demographics in the system.
• Collect co-pays and self-pay charges at the time of visit.
• Assist patients with checking in and using the patient kiosk.
• Maintain confidentiality and adhere to HIPAA regulations.

Skills

Customer service experience

Understanding of Medicare/Medicaid

Attention to detail

Professional attitude

Ability to maintain confidentiality

Education

High school diploma

Certification as Medical Office Assistant

Job description

SWLA CENTER FOR HEALTH SERVICES

JOB DESCRIPTION

JOB TITLE: Dental Patient Access Registrar

DEPARTMENT: Dental Front Desk

SUPERVISED BY: Site Operations Manager

SUMMARY:

The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position.

EDUCATION, TRAINING AND EXPERIENCE:

1. High school graduate required.
2. Certification as Medical Office Assistant and/or Medical Assistant.
3. Previous experience in a medical or dental office setting required.
4. Must understand Medicare/Medicaid and insurance plans
5. Must understand insurance verification, insurance eligibility and insurance payers.
6. Confident positive manner and appearance
7. Strong customer service experience
8. Must maintain a professional attitude under pressure
9. Employ correct grammatical English and write legibly in order to complete appropriate paper work

JOB RESPONSIBILITIES:

1. Greet patients and visitors in a professional and welcoming manner.
2. Pay attention to detail in regards to all aspects of job requirements.
3. Enter/verify patient demographics correctly in system.
4. Ensure that patients are arrived in a timely manner.
5. Enter/verify all patient insurance information correctly in system.
6. Display understanding of the process of triage/walk-ins and same day appointments.
7. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
8. Ensure that all Sliding Fee Scale patients are properly screened.
9. Ensure to collect all co-pays, self-pay charges at the time of visit.
10. Attend to all patients that are waiting in the lobby.
11. Assist patients with checking in on patient kiosk.
12. Assist patients with signing in on patient portal.
13. Review daily payment posting for accuracy.
14. Keeping cash drawer locked and accurate at all times.
15. Participates in educational activities and attends designated staff meetings.
16. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
17. Answers telephone calls in a pleasant and helpful manner.
18. Understand and follow all oral and written instructions.
19. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given.
20. Keep area neat, clean, and organized.
21. Ensure that all patient documents are scanned in same day.
22. Other duties as assigned.

BENEFITS:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• 401k Matching
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Employee Assistance Program

SCHEDULE:

All staff follows our clinic operational hours.

• Monday: 8:00 am to 5:30 pm
• Tuesday 8:00 am to 5:30 pm
• Wednesday 8:00 am to 5:30 pm
• Thursday 8:00 am to 5:30 pm
• Friday 8:00 am to 2:00 pm
• Saturday Closed
• Sunday Closed