Patient Access & Front Desk Specialist

SWLA Center for Health Services; Lake Charles (LA); On-site; USD 30,000 - 38,000; Full time

Job summary

SWLA Center for Health Services seeks a Patient Access Registrar for LaGrange High School. You will greet patients, collect demographics and insurance details, enter data, collect co-pays, and screen Sliding Fee Scale eligibility.

10-month role, August 1 to May 31; hours Monday–Friday, 7:30am–4pm. Responsibilities emphasize accuracy, patient service, HIPAA compliance, and professional communication.

Qualifications

• High school diploma required.
• Certification as Medical Office Assistant and/or Medical Assistant.
• Previous experience in a medical or dental office setting required.
• Must understand Medicare/Medicaid and insurance plans.
• Must understand insurance verification, eligibility and payers.
• Confident and professional appearance.
• Strong customer service experience.
• Maintain professional attitude under pressure.
• Use proper English and legible handwriting for paperwork.

Responsibilities

• Greet patients and visitors professionally.
• Enter/verify patient demographics in system.
• Verify insurance information in system.
• Collect co-pays and self-pay charges at visit.
• Screen for Sliding Fee Scale eligibility.
• Assist with patient kiosk and portal sign-ins.
• Review daily payment postings for accuracy.
• Maintain secure cash drawer.
• Participate in staff meetings and HIPAA compliance.

Skills

Customer service

Professional demeanor

Attention to detail

Education

High school diploma

Medical Office Assistant certification

Experience in medical/dental office

Medicare/Medicaid knowledge

Insurance verification knowledge

HIPAA compliance knowledge

Job description

SWLA CENTER FOR HEALTH SERVICES

JOB DESCRIPTION

JOB TITLE: Patient Access Registrar - LaGrange High School

DEPARTMENT: SBHC/Operations

SUPERVISED BY: Director of SBHC

All SBHC employees are considered 10-month employees.

Schoolyear: August 1 to May 31st

Hours of Operation areMonday thru Friday, 7:30am to 4pm.

SUMMARY:

The Patient Access Registrar is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications.

EDUCATION, TRAINING AND EXPERIENCE:

1. High school graduate required.
2. Certification as Medical Office Assistant and/or Medical Assistant.
3. Previous experience in a medical or dental office setting required.
4. Must understand Medicare/Medicaid and insurance plans
5. Must understand insurance verification, insurance eligibility and insurance payers.
6. Confident positive manner and appearance
7. Strong customer service experience
8. Must maintain a professional attitude under pressure
9. Employ correct grammatical English and write legibly in order to complete appropriate paperwork

JOB RESPONSIBILITIES:

1. Greet patients and visitors in a professional and welcoming manner.
2. Pay attention to detail in regard to all aspects of job requirements.
3. Enter/verify patient demographics correctly in system.
4. Ensure that patients have arrived in a timely manner.
5. Enter/verify all patient insurance information correctly in system.
6. Display understanding of the process of triage/walk-ins and same day appointments.
7. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
8. Ensure that all Sliding Fee Scale patients are properly screened.
9. Ensure to collect all co-pays, self-pay charges at the time of visit.
10. Attend to all patients that are waiting in the lobby.
11. Assist patients with checking in on patient kiosk.
12. Assist patients with signing in on patient portal.
13. Review daily payment posting for accuracy.
14. Keeping cash drawer locked and accurate at all times.
15. Participates in educational activities and attends designated staff meetings.
16. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
17. Answers telephone calls in a pleasant and helpful manner.
18. Understand and follow all oral and written instructions.
19. Make sure that all visitors sign-in on appropriate log sheet and a visitor tag is given.
20. Keep area neat, clean, and organized.
21. Ensure that all patient documents are scanned in same day.
22. Other duties as assigned.