Patient Access Registrar

Adventist HealthCare; Rockville (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and Vis

Vision coverage for employees and his/

Employer retirement contribution and 3

Paid Time Off

Job summary

Adventist HealthCare's Blackwell Outpatient in Rockville, MD is hiring an experienced Patient Access Registrar to support our mission of compassionate care. You will handle patient registrations, verify insurance, communicate financial obligations, and help resolve issues with a focus on service excellence.

This full-time, day-shift role offers stability within a faith-based system, with emphasis on teamwork and compliance under FLSA as a non-exempt employee.

Qualifications

• Minimum of 1 year experience within a healthcare environment.
• At least 1 year experience in patient registration and/or eligibility and benefits.
• Requires some knowledge/training in government payer rules and regulations.
• Requires some knowledge/training regarding TPLs, WC, and other payment sources and liabilities.
• High School Graduate or equivalent. Some college preferred.
• Must demonstrate ability to multitask and work under pressure with minimal supervision.
• Basic knowledge of office equipment and PC skills.

Responsibilities

• Demonstrates excellent patient service skills, assists in problem resolution both internal and external.
• Demonstrates world class exceptional customer service and set example of correct phone etiquette.
• Promote teamwork and a positive work environment.
• Communicates to management when issues arise.
• Demonstrates an ability to differentiate between self- empowered trouble shooting issues or escalating issues to management.
• Assist with training of new team members.
• Completes follow-up in accordance with department policy.
• Escalate appropriate issues to management.
• Verify accuracy of all insurance information
• Conducts patient account assessments.
• Verify insurance eligibility for all patients.
• Attempt to ensure patient liabilities are paid in full at time of service.
• Communication clearly to patient or patient designee, insurance coverages/benefits, patient financial obligations, and impact of unpaid services
• Coordinates bed placement according to hospital guidelines and/or given staffing guidelines.
• Other duties as assigned.

Skills

Patient registration

Insurance eligibility

Customer service

Communication skills

Multitasking

Phone etiquette

Training others

Office PC skills

Education

High school diploma or equivalent

Some college

Job description

• Shift Differential Eligible: No

Outpatient Rehab - Blackwell

Blackwell Outpatient seeks to hire an experienced Patient Access Registrar for our outpatient rehab who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Access Registrar, You Will

• Demonstrates excellent patient service skills, assists in problem resolution both internal and external.
• Demonstrates world class exceptional customer service and set example of correct phone etiquette.
• Promote teamwork and a positive work environment.
• Communicates to management when issues arise.
• Demonstrates an ability to differentiate between self- empowered trouble shooting issues or escalating issues to management.
• Assist with training of new team members.
• Completes follow-up in accordance with department policy.
• Escalate appropriate issues to management.
• Verify accuracy of all insurance information
• Conducts patient account assessments.
• Verify insurance eligibility for all patients.
• Attempt to ensure patient liabilities are paid in full at time of service.
• Communication clearly to patient or patient designee, insurance coverages/benefits, patient financial obligations, and impact of unpaid services
• Coordinates bed placement according to hospital guidelines and/or given staffing guidelines.
• Other duties as assigned.

Qualifications Include

• Minimum of 1 year experience within a healthcare environment. Can include insurers or public health settings as well.
• At least 1 year experience in patient registration and/or eligibility and benefits.
• Requires some knowledge/training in government payer rules and regulations.
• Requires some knowledge/training regarding TPLs, WC, and other payment sources and liabilities.
• High School Graduate or equivalent. Some college preferred.
• Must demonstrate ability to multitask and work under pressure with minimal supervision.
• Basic knowledge of office equipment and PC skills.

Work Schedule

• Employment Type: Full-Time
• Typical Daily Schedule: Monday - Friday, 8am-4:30pm
• Shift Type: Day
• Shift Differential Eligible: No

Pay Range

$19.21 - $24.90

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We Do This By Offering

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.