Patient Access Registrar I, Day Shift, Rehabilitation

Adventist HealthCare; Rockville (MD); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Free parking

Medical, dental, vision coverage

Disability and life insurance

Paid time off

Retirement match

Voluntary benefits (FSAs, etc.)

Childcare assistance

Tuition reimbursement

EAP support

Job summary

Adventist HealthCare seeks an experienced Patient Access Registrar for the Rehabilitation department in Rockville. You will deliver high-quality patient service, verify insurance details, and manage patient accounts with accuracy.

This full-time role involves day shifts, 40 hours weekly, and collaboration with hospital teams. The position is non-exempt under FLSA, with a pay range of $19.21–$24.90 per hour and comprehensive benefits.

Qualifications

• Minimum of 1 year in a healthcare environment
• At least 1 year in patient registration and/or eligibility
• Some knowledge of government payer rules/regulations
• Knowledge of TPLs, WC, and other payment sources

Responsibilities

• Demonstrate excellent patient service and problem resolution
• Provide world-class customer service and proper phone etiquette
• Coordinate bed placement per hospital guidelines
• Verify insurance eligibility and patient liabilities
• Communicate coverage and obligations to patients
• Escalate issues to management as needed
• Assist training of new team members
• Complete follow-up per department policy

Skills

Healthcare exp

Registration exp

Payer rules

TPL/WC knowledge

Multitasking

PC skills

Education

High School Diploma

Job description

Adventist Rehabilitation - Rockville

Adventist HealthCare seeks to hire an experienced Patient Access Registrar for our Rehabilitation department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Access Registrar, you will:

• Demonstrate excellent patient service skills, assist in problem resolution, both internal and external
• Demonstrate world-class, exceptional customer service and set an example of correct phone etiquette
• Promote teamwork and a positive work environment
• Communicate with management when issues arise
• Demonstrate an ability to differentiate between self-empowered troubleshooting issues and escalating issues to management
• Assist with the training of new team members
• Independently solve and identify opportunities for improvement
• Completes follow-up in accordance with department policy.
• Escalate appropriate issues to management
• Verify the accuracy of all insurance information
• Conduct patient account assessments
• Verify insurance eligibility for all patients
• Attempt to ensure patient liabilities are paid in full at the time of service
• Communicate clearly to the patient or patient designee, insurance coverages/benefits, patient financial obligations, and the impact of unpaid services
• Coordinate bed placement according to hospital guidelines and/or given staffing guidelines
• Complete other duties as assigned.

Qualifications include:

• Minimum of 1 year of experience within a healthcare environment. Can include insurers or public health settings as well
• At least 1 year of experience in patient registration and/or eligibility and benefits
• Requires some knowledge/training in government payer rules and regulations
• Requires some knowledge/training regarding TPLs, WC, and other payment sources and liabilities
• High School Graduate or equivalent. Some college preferred
• Must demonstrate ability to multitask and work under pressure with minimal supervision
• Basic knowledge of office equipment and PC skills

Work Schedule:

Employment Type: Full Time

Hours per Week: 40 Hours

Typical Daily Schedule:

Week 1:

• Monday, Tuesday, Wednesday 8:00AM- 4:30PM
• Thursday, Friday 11:30AM- 8:00PM

Week 2:

• Monday, Tuesday, Wednesday 8:00AM- 4:30PM
• Thursday, Friday 11:30AM- 8:00PM

Shift Type: Day Shift

Pay Range: $19.21 - $24.90

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.