Patient Access Registrar

Reid Health; Richmond (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Reid Health is seeking a Registration Clerk to register patients in the outpatient setting and manage demographic/insurance data using Soarian and Epic systems. This role serves as the first contact at the main entrance, handling payments and guiding patients through financial assistance options.

The position requires strong customer service, accurate data entry, and the ability to work in a high‑stress environment while coordinating with clinical staff and departments.

Qualifications

• High School Diploma preferred.
• Good knowledge of various insurances.
• Excellent people skills and communication abilities.
• Experience with patient registration and related software is a plus.

Responsibilities

• Register outpatients in Epic accurately.
• Collect payments at Point of Service and post to accounts.
• Verify insurance information and assist with MSP/Medicaid processes.
• Greet patients and direct them to appropriate departments.
• Explain payment plans and financial assistance options.

Skills

Customer service

Cash handling

Insurance knowledge

Communication skills

Registration experience

Education

High School Diploma

Tools

Epic

Soarian Financials

ClaimAid

Job description

7700 Patient Access Services

Schedule

Day Shift. 40 hours weekly. 9:00am - 5:30pm - every 4th Saturday from 6:00am - Noon

Type additional details specific to position and/or department.

About The Position

Under the direction of the Manager or Supervisor of Patient Access - registration, the Registration Clerk is responsible for entering all demographic and insurance information required by registering patients via Soarian Financials for the O/P Lab and OP Radiology areas. The Registration Clerk is also responsible for collecting payments due at Point of Service and referring patients to ClaimAid and/or financial assistance as needed.

This staff will interact with volunteers, patients, family members, guests, physicians and their staff, board members, vendors, etc. This position will be the ‘first’ contact with our customers as they enter the main entrance of the hospital. Constant monitoring of all activities in this area is a vital role assigned to the registration staff in this location.

Overview Of Responsibilities

• Completes Registration in Epic for outpatients
• Working in a high stress environment, respond accurately and courteously to all customers
• Interviews patient, guarantor, and/or medical Power of Attorney if patient is unable to respond to obtain and verify all required information for a complete admission/registration
• Collects photo ID and Insurance Card if available. Scan patient insurance card and photo ID into Encounter record
• Verifies Insurance
• Corrects Errors utilizing work queues
• Enters admitting/attending physician in Epic
• Prints armband and places on patient
• Prints labels (and face sheets, if applicable)
• Obtains necessary signatures, based on responsibility of patient, of consent for treatment
• Collects Medicare Secondary Payer info from all Medicare Patients utilizing the MSP Questionnaire
• Asks Patient if they want to be listed in the Directory
• Greets Patient upon arrival
• Utilizes approved communication devices to communicate with management and/or fellow registrars
• Kindly but assertively asks for co-insurance and/or deductible on applicable encounters
• Refers patients to Claim Aid if they need help in applying for Medicaid or other government paying payors
• Opens cash drawers, collects patient payment, posts payments to correct accounts, and prints receipts
• Balances cash drawer at the close of shift as assigned
• Explains payment plans and financial assistance application process
• Calculates appropriate self-pay discounts when applicable
• Maintains a neat and orderly registration area

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• High School Diploma is preferred
• Must have good knowledge of all Insurances, order transcription experience, and good people skills