Patient Access Registrar

Reid Health; Indiana (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Reid Health is seeking a Patient Access Registrar for the Outpatient Care Center. This full-time role handles patient registration, verifies demographics and insurance in Soarian/Epic, collects payments at POS, and guides patients to financial assistance resources.

The position acts as the first point of contact at the hospital entrance. The ideal candidate will have a high school diploma, strong insurance knowledge, order transcription experience, and excellent people skills to communicate

Qualifications

• High School Diploma preferred.
• Good knowledge of insurances and coverage.
• Order transcription experience is a plus.
• Strong people skills and customer service mindset.

Responsibilities

• Register patients in Epic for outpatient services (OP Lab/OP Radiology).
• Collect payments due at Point of Service and post to accounts.
• Explain payment plans and assist with financial assistance as needed.
• Refer patients to Claim Aid for Medicaid or other payors.
• Open cash drawers and balance at end of shift.

Skills

Insurance knowledge

Order transcription

People skills

Communication

Education

High School Diploma

Tools

Epic

Soarian Financials

MSP Questionnaire

Job description

## Patient Access RegistrarApply: Reid Health Outpatient Care Center: Full time: Posted Today: JR2524Patient Access Registrar7700 Patient Access Services**Schedule:** Day Shift. 40 hours weekly. 8:00am -4:30pmType additional details specific to position and/or department.**About the Position**Under the direction of the Manager or Supervisor of Patient Access - registration, the Registration Clerk is responsible for entering all demographic and insurance information required by registering patients via Soarian Financials for the O/P Lab and OP Radiology areas. The Registration Clerk is also responsible for collecting payments due at Point of Service and referring patients to ClaimAid and/or financial assistance as needed.This staff will interact with volunteers, patients, family members, guests, physicians and their staff, board members, vendors, etc. This position will be the ‘first’ contact with our customers as they enter the main entrance of the hospital. Constant monitoring of all activities in this area is a vital role assigned to the registration staff in this location.Overview of Responsibilities* Completes Registration in Epic for outpatients* Working in a high stress environment, respond accurately and courteously to all customers* Interviews patient, guarantor, and/or medical Power of Attorney if patient is unable to respond to obtain and verify all required information for a complete admission/registration* Collects photo ID and Insurance Card if available. Scan patient insurance card and photo ID into Encounter record* Verifies Insurance* Corrects Errors utilizing work queues* Enters admitting/attending physician in Epic* Prints armband and places on patient* Prints labels (and face sheets, if applicable)* Obtains necessary signatures, based on responsibility of patient, of consent for treatment* Collects Medicare Secondary Payer info from all Medicare Patients utilizing the MSP Questionnaire* Asks Patient if they want to be listed in the Directory* Greets Patient upon arrival* Utilizes approved communication devices to communicate with management and/or fellow registrars* Kindly but assertively asks for co-insurance and/or deductible on applicable encounters* Refers patients to Claim Aid if they need help in applying for Medicaid or other government paying payors* Opens cash drawers, collects patient payment, posts payments to correct accounts, and prints receipts* Balances cash drawer at the close of shift as assigned* Explains payment plans and financial assistance application process* Calculates appropriate self-pay discounts when applicable* Maintains a neat and orderly registration areaThis list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.**Education & Experience*** High School Diploma is preferred* Must have good knowledge of all Insurances, order transcription experience, and good people skills