Patient Access & Referral Coordinator

Easter Seals Florida Inc; Daytona Beach (FL); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Paid Holidays and Vacation

401(k) Savings Plan

Employee Assistance Program

Wellness Program

Job summary

Easterseals Florida in Daytona Beach is seeking a Referral & Intake Coordinator to be the first point of contact for families seeking therapy services. You will guide families through intake and enrollment, ensuring a seamless, accurate process with strong customer service.

The role is full-time (40 hours/week) with pay between $16.50 and $17.00 per hour, plus benefits and opportunities for professional growth in a mission-driven healthcare environment.

Qualifications

• High School Diploma or GED is required or equivalent.
• Previous customer service, healthcare, administrative, intake, scheduling, or related experience.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in healthcare, therapy, medical office, or human services setting.
• Knowledge of Medicaid, insurance verification, or referral processes.
• Experience with electronic health record (EHR) systems.
• Proficiency in Microsoft Office, internet navigation, and database systems.

Responsibilities

• Serve as the first point of contact for families and referral sources seeking therapy services.
• Receive, process, and coordinate referrals from various sources.
• Guide families through intake and enrollment with exceptional customer service.
• Enter client, referral, and insurance information into the EHR accurately.
• Verify insurance information to support service authorization and billing.
• Collaborate with families, physicians, therapists, and referral partners to obtain required documentation.
• Maintain HIPAA-compliant records and organizational standards.
• Support scheduling, reporting, and other intake-related activities.

Skills

Customer service

Healthcare administration

Intake scheduling

HIPAA compliance

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EHR systems

Microsoft Office

Database systems

Job description

Easterseals Florida in Daytona Beach is seeking a Referral & Intake Coordinator to be the first point of contact for families seeking therapy services. You will guide families through intake and enrollment, ensuring a seamless, accurate process with strong customer service.

The role is full-time (40 hours/week) with pay between $16.50 and $17.00 per hour, plus benefits and opportunities for professional growth in a mission-driven healthcare environment.