Healthcare Intake & Referral Specialist

Easter Seals Florida; Daytona Beach (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Live and on demand Professional Dev.

Medical, Dental, and Vision Plans

Paid Holidays, Vacation, Sick, and PTO

Supplemental Insurance Policies

Employee Assistance Program

401(k) Savings Plan

Easterseals Cares Wellness Program

Work Life Balance

Opportunity to make a difference in社区

Job summary

Easter Seals Florida in Daytona Beach invites applications for a Referral & Intake Coordinator position. You will be the first contact for families and referral partners, guiding them through intake, referrals, and enrollment with outstanding customer service.

Ideal candidates have healthcare-related experience, strong organization, and communication skills, with bilingual English/Spanish preferred. This is a full-time role with comprehensive benefits and mission-driven impact.

Qualifications

• High School Diploma or GED required.
• Previous customer service or intake experience preferred.
• Experience in healthcare settings is a plus.
• Bilingual English/Spanish is preferred.

Responsibilities

• Serve as the first point of contact for families and referral sources seeking therapy services.
• Receive, process, and coordinate referrals from a variety of sources.
• Guide families through the intake and enrollment process, providing exceptional customer service and support.
• Collect, verify, and accurately enter client, referral, and insurance information into the electronic health record system.
• Verify insurance and payer information to support service authorization and billing.
• Collaborate with families, physicians, therapists, and referral partners to obtain required documentation and coordinate services.
• Maintain accurate records and ensure compliance with HIPAA and organizational standards.
• Support scheduling, reporting, and other intake-related activities to ensure a seamless experience for families.

Skills

Customer service excellence

Organization

Multitasking

Healthcare experience

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EHR systems

Microsoft Office

Database systems

Job description

Easter Seals Florida in Daytona Beach invites applications for a Referral & Intake Coordinator position. You will be the first contact for families and referral partners, guiding them through intake, referrals, and enrollment with outstanding customer service.

Ideal candidates have healthcare-related experience, strong organization, and communication skills, with bilingual English/Spanish preferred. This is a full-time role with comprehensive benefits and mission-driven impact.