Patient Access Programs Lead

AstraZeneca; Gaithersburg (MD); Hybrid; USD 118,000 - 177,000; Full time

Benefits offered by this job

Short-term incentive bonus

401(k) retirement plan

Paid vacation and holidays

Health benefits

Job summary

AstraZeneca is seeking a Patient Access Manager to oversee the US Patient Support Operations, including Access 360 and AZME programs. The role encompasses recruiting, onboarding, training, and coaching, driving performance to meet KPIs, and collaborating with Brand Engagement, Workforce, and Quality teams.

The PAM will ensure 100% case fulfillment, support implementation of new capabilities, and provide subject matter expertise on reimbursement escalations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of healthcare reimbursement experience; high level of proficiency in reimbursement and access.
• Experience with HIPAA policy, patient access data and analytics.

Responsibilities

• Recruit, train, manage, coach and contribute to retention efforts of employees
• Plans, organizes, and directs day to day activities for US Patient Support teams to ensure 100% case fulfillment with 100% customer satisfaction
• Monitor and report program performance and results against KPIs and global standards
• Support development and implementation of collateral and processes for the US Patient Support program

Skills

Healthcare reimbursement

Staff coaching

Data analytics

Training experience

Education

Bachelor’s degree or equivalent experience

Tools

Word

Excel

PowerPoint

Job description

AstraZeneca is seeking a Patient Access Manager to oversee the US Patient Support Operations, including Access 360 and AZME programs. The role encompasses recruiting, onboarding, training, and coaching, driving performance to meet KPIs, and collaborating with Brand Engagement, Workforce, and Quality teams.

The PAM will ensure 100% case fulfillment, support implementation of new capabilities, and provide subject matter expertise on reimbursement escalations.