Patient Access Pro II - Day Shift, Full-Time (Hospital)

Baptist Health; Jacksonville (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking a Full-Time Days Patient Access Rep II for the Southbank Plaza location. You will handle patient intake in a fast-paced call center setting, ensuring accurate registration and privacy compliance while supporting multiple access areas.

This role emphasizes customer service, healthcare knowledge, and adherence to regulatory guidelines, with a Monday–Friday 8:30 AM–5:00 PM schedule and a focus on delivering a first-rate patient experience.

Qualifications

• 1-2 years customer service experience required.
• 1-2 years healthcare experience preferred.
• 1-2 years insurance experience preferred.

Responsibilities

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains service excellence for face-to-face and telephonic encounters.
• Contributes to PAS goals (e.g., collections, palm scanning).
• Understands state and federal regulations including EMTALA, AHCA, and JCAHO.
• Maintains patient privacy per HIPAA guidelines.

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

Baptist Health in Jacksonville, FL is seeking a Full-Time Days Patient Access Rep II for the Southbank Plaza location. You will handle patient intake in a fast-paced call center setting, ensuring accurate registration and privacy compliance while supporting multiple access areas.

This role emphasizes customer service, healthcare knowledge, and adherence to regulatory guidelines, with a Monday–Friday 8:30 AM–5:00 PM schedule and a focus on delivering a first-rate patient experience.