Patient Access & Pre-Access Supervisor

Jobtailor; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

None

Job summary

Jobtailor in Charleston, SC is seeking a Patient Access Operations Supervisor to oversee daily pre-access activities, coordinate registrations, and drive team performance. You will train staff, monitor productivity, and manage KPIs while guiding process improvements with AI tools.

The role requires 1–3 years of experience, a relevant degree, and supervisory exposure in healthcare or business. On-call duties may be required to support staffing and volumes.

Qualifications

• 1 to 3 years of job experience.
• 2 Year/Associate degree or 4 year/Bachelor’s Degree.
• 2-3 years of supervisory experience in healthcare or business field preferred.
• Ability to lead/direct others; strong analytical ability.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements.

Responsibilities

• Oversee daily operations of the patient access/pre-access team.
• Coordinate registration and pre-registration duties.
• Provide staff training, coaching, education, and performance feedback.
• Monitor productivity and communicate with staff.
• Track and review department KPIs, including point of service, wait times, overtime, and productivity.
• Assign and coordinate staff schedules, rotations, time off, and call-offs.
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action.
• Participate in on‑call rotation covering days, nights, and weekends as needed.
• Provide administrative and educational guidance during on‑call duties and fill in for staffing issues or unexpected volumes.
• Develop department processes and procedures; conduct audits and continuous coaching.
• Serve as a resource for staff and ancillary departments while promoting service excellence.
• Manage assigned projects and report process changes to Patient Access Leadership.
• Participate in facility activities and gather statistical information.
• Assist with staff evaluations and maintain the time/attendance system.
• Attend facility and client meetings to ensure process alignment and communication.

Skills

Patient Access Operations Management

Staff Training and Coaching

KPI Tracking and Analysis

Revenue Cycle Management Knowledge

AI Process Improvement

Education

2 Year/Associate degree or 4 year/Bachelor’s Degree

Certified Healthcare Access Management (CHAM)

Certified Revenue Cycle Representative (CRCR)

Tools

Microsoft Office

Job description

• Oversee daily operations of the patient access/pre-access team
• Coordinate registration and pre-registration duties
• Provide staff training, coaching, education, and performance feedback
• Monitor productivity and communicate with staff
• Track and review department KPIs, including point of service, wait times, overtime, and productivity
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
• Participate in on‑call rotation covering days, nights, and weekends as needed
• Provide administrative and educational guidance during on‑call duties and fill in for staffing issues or unexpected volumes
• Develop department processes and procedures; conduct audits and continuous coaching
• Serve as a resource for staff and ancillary departments while promoting service excellence
• Manage assigned projects and report process changes to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility and client meetings to ensure process alignment and communication

Requirements

• 1 to 3 years of job experience
• 2 Year/Associate degree or 4 year/Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others
• High degree of analytical ability
• Working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• Must reside in and be authorized to work within the United States

Core Competencies

Demonstrates expertise in overseeing patient access operations, including registration, scheduling, and billing processes, while effectively leading and training staff to achieve departmental goals. Proficient in utilizing analytical skills to monitor KPIs and implement process improvements using AI technologies.

Highest-signal resume keywords

• Patient Access Operations Management
• Staff Training and Coaching
• KPI Tracking and Analysis
• Healthcare Access Management Certification
• Revenue Cycle Management Knowledge

Hard Skills

• Registration Knowledge
• Insurance Verification
• Scheduling Expertise
• Hospital Billing Knowledge
• Analytical Skills
• AI Process Improvement
• Microsoft Office Proficiency

Soft Skills

• Leadership Ability
• Communication Skills
• Coaching Skills

Certifications & Qualifications

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)

Industry Keywords

• Patient Access
• Healthcare Operations
• KPI Monitoring
• Staff Scheduling
• Service Excellence