Patient Access - Phone Scheduling Representative - PT

Florida ENT Associates; St. Augustine South (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

Florida ENT Associates in Florida is seeking a part-time Patient Access - Phone Scheduling Representative to support our Otolaryngology practice. You will assist patients with the online appointment system, answer inquiries, and help with check-in and registration.

The role requires excellent communication, strong attention to detail, and experience with electronic medical records and scheduling software. A high school diploma and one year of related experience are required.

Qualifications

• Excellent communication skills and customer service.
• Experience with EMR and scheduling software.
• Attention to detail and accuracy in data entry.

Responsibilities

• Schedule and confirm patient appointments.
• Collect and update patient information.
• Answer patient inquiries via phone and email and assist with check-in/registration.
• Maintain up-to-date patient records and provide exceptional service.

Skills

Communication

Attention to detail

EMR scheduling software

Customer service

Education

High school diploma or equivalent

Tools

Scheduling software

EMR systems

Job description

At Florida ENT Associates, our commitment lies in delivering exceptional patient care while prioritizing the satisfaction of our team members. We strive to attract and retain the industry's finest talent—individuals who are passionate about their roles and driven to effect meaningful change in a dynamic healthcare landscape. Explore our career opportunities below and become part of our dedicated team!

An Equal Opportunity Employer and Drug Free Workplace

Patient Access - Phone Scheduling Representative - PT

M: 8–12 & 1–4
T: 9–12 & 1–3
W: 10–12 & 1–4
Th: 10–12 & 1–2
F: 10–12 & 1–3

We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for supporting our patients with the online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement.

Required Education and Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.