Patient Access Performance & AI Analytics Manager

Hackensack Meridian Health; Woodbridge Township (NJ); Hybrid; USD 120,000 - 146,000; Full time

Job summary

Hackensack Meridian Health seeks a Manager of Patient Access Center (PAC) Performance Improvement to elevate PAC performance and patient experience. The role uses advanced analytics and AI to reengineer processes, forecast trends, and lead a team of analysts and trainers.

A hybrid schedule is provided to balance strategic work with hands-on leadership. The ideal candidate has 5+ years in performance analytics, process improvement, or quality strategy in healthcare, plus 3+ years of people

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 5 years in high-volume healthcare access or contact center.
• Proven data-driven approach to strategic change and improvement.

Responsibilities

• Shape Strategy with Data: use performance data and AI insights to set strategy and goals.
• Advise Leadership with Data-Driven Insights: translate data into actionable recommendations.
• Lead Quality and Performance Improvement: oversee QA programs and use AI for insights.
• Find and Fix the Root Cause of Problems: redesign workflows to prevent recurrences.
• Develop a Continuous Improvement Framework: formalize data- and AI-driven updates.

Skills

Analytical thinking

Root cause analysis

Strategic thinking

Leadership & coaching

Education

Bachelor's degree in Business, Data Analytics, Healthcare Administration, or related field

Tools

Tableau

Power BI

Advanced Excel

Job description

Hackensack Meridian Health seeks a Manager of Patient Access Center (PAC) Performance Improvement to elevate PAC performance and patient experience. The role uses advanced analytics and AI to reengineer processes, forecast trends, and lead a team of analysts and trainers.

A hybrid schedule is provided to balance strategic work with hands-on leadership. The ideal candidate has 5+ years in performance analytics, process improvement, or quality strategy in healthcare, plus 3+ years of people