Manager of Patient Access

IHA; Hartford (CT); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

40-hour work week

Excellent benefits - starting day 1

Job summary

Saint Francis Hospital in Hartford, CT is seeking a Patient Access Manager to lead onsite front-end operations, optimizing patient throughput and ensuring accurate data for reimbursement. The role directs Inpatient Admissions, Outpatient Registration, ED Registration, and Financial Counseling across the Hartford campus.

The position emphasizes staff motivation, customer service excellence, and achieving organizational financial performance goals. It is a full-time, day-shift role on-site.

Qualifications

• Bachelor’s degree in Healthcare, Business Administration, or a related field; equivalent combination of education and experience may be considered
• 3+ years of relevant patient access/intake experience
• 3+ years supervisory experience required
• Knowledge of patient access operations, including patient registration, point-of-service, medical necessity, bed management and collections
• Experience in a complex, multi-site environment preferred
• Emergency Department experience STRONGLY preferred

Responsibilities

• Provide guidance and direction to assigned staff in Inpatient Admissions, Outpatient Registration, Emergency Department Registration, Financial Counseling, and other onsite/offsite locations
• Responsible for front end unbilled management and denial prevention
• Provide operational guidance and direction to assigned staff to ensure service integration, effective coordination of departmental work activities, and quality job performance
• Serve as primary liaison regarding registration and/or pre-service functions (Inpatient Admissions, Outpatient, Emergency Department, Series, Ambulatory Surgery, Clinic, and Lab Registrations)
• Serve as a subject matter expert for developing training materials, systems, procedures, and new programs
• Lead the redesign of registration processes and systems to improve overall patient experience, data integrity, and staff productivity
• Manage timely and professional follow-up to customer complaints and issues
• Manage regular ongoing performance feedback cycle, performs associate evaluations, and reviews and approves performance goals
• Analyze and display data in meaningful formats; develop and communicate policies/procedures and other business documentation

Education

Bachelor’s degree in Healthcare, Business Administration, or a related field

Job description

Position Purpose

Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to obtain reimbursement for services rendered. Responsible for leading and directing the work of all onsite front-end operations within the Patient Access department. Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.

Employment Type

Full time

Shift

Day Shift

Description

POSITION IS ON SITE IN HARTFORD, CT

Position Purpose

Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to obtain reimbursement for services rendered. Responsible for leading and directing the work of all onsite front-end operations within the Patient Access department. Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.

What You Will Do

• Provide guidance and direction to assigned staff in Inpatient Admissions, Outpatient Registration, Emergency Department Registration, Financial Counseling, and other onsite/offsite locations
• Responsible for front end unbilled management and denial prevention
• Provide operational guidance and direction to assigned staff to ensure service integration, effective coordination of departmental work activities, and quality job performance
• Serve as primary liaison regarding registration and/or pre-service functions (Inpatient Admissions, Outpatient, Emergency Department, Series, Ambulatory Surgery, Clinic, and Lab Specimen Registrations)
• Serve as a subject matter expert for developing training materials, systems, procedures, and new programs
• Lead the redesign of registration processes and systems to improve overall patient experience, data integrity, and staff productivity
• Manage timely and professional follow-up to customer complaints and issues
• Manage regular ongoing performance feedback cycle, performs associate evaluations, and reviews and approves performance goals
• Analyze and display data in meaningful formats; develop and communicate policies/procedures and other business documentation

Minimum Qualifications

• Bachelor’s degree in Healthcare, Business Administration, or a related field; equivalent combination of education and experience may be considered
• 3+ years of relevant patient access/intake experience
• 3+ years supervisory experience required
• Knowledge of all aspects of patient access operations, including but not limited to patient registration, point-of-service, medical necessity, bed management and collections
• Experience in a complex, multi-site environment preferred
• Emergency Department experience STRONGLY preferred

Position Highlights And Benefits

• Full time 40hrs M-F days
• Excellent benefits - starting day 1!

Ministry/Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.