Patient Access Operations Leader

ECU Health; Kenansville (NC); On-site; USD 59,000 - 72,000; Full time

Job summary

ECU Health Duplin Hospital in Kenansville, NC seeks a senior leader to manage Patient Access operations, including Scheduling, Pre-registration, Registration, Bed Management, Insurance Verification, and Financial Counseling. You will oversee staffing, performance metrics, compliance, and financial clearance processes, partnering with leadership to drive service quality and revenue enhancement.

This role emphasizes patient experience, safety culture, and cross‑department collaboration to ensure

Qualifications

• 4 year degree preferred- or higher.
• 5+ years of leadership experience in PAS or related field required.

Responsibilities

• Review daily, weekly and monthly staff quality and production reports to ensure all areas of operations are performing at the best practice levels and adjust accordingly.
• Conduct daily rounding, regular one-on-one meetings with all direct reports, and regular unit meetings to identify and resolve any issues
• Ensure staff complete work with a sense of accountability and ownership, as relates to their work area assignments by closely monitoring department metrics related to productivity and quality.
• Serve as liaison to core services for financial clearance, training, quality assurance, analytics and performance improvement.
• Maintain a thorough understanding of all core registration processes, point of service collections, financial assistance, Medicare and Medicaid program benefits, insurance requirements and payer authorizations to ensure that all financial clearance requirements have been met.
• Demonstrates an extensive and functional knowledge of all systems and software utilized within Patient Access.

Skills

Leadership

Healthcare operations

Team management

Education

Bachelor's degree

Job description

ECU Health Duplin Hospital in Kenansville, NC seeks a senior leader to manage Patient Access operations, including Scheduling, Pre-registration, Registration, Bed Management, Insurance Verification, and Financial Counseling. You will oversee staffing, performance metrics, compliance, and financial clearance processes, partnering with leadership to drive service quality and revenue enhancement.

This role emphasizes patient experience, safety culture, and cross‑department collaboration to ensure