Manager, PAS Operations - Patient Access Services

ECU Health; Greenville (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

ECU Health in Greenville, North Carolina is seeking a management professional to oversee various functional areas, including Scheduling and Registration. This full-time role requires an individual with at least 5 years of leadership experience and a 4-year degree or higher, focusing on enhancing patient satisfaction and refining operational practices to meet departmental goals. The position operates from 7 am to 6 pm and emphasizes a commitment to organizational culture and stewardship in health care delivery.

Qualifications

• 5+ years of leadership experience in PAS or related field required.

Responsibilities

• Accountability for interventions and activities in department management.
• Ensure performance alignment with goals and stewardship responsibilities.
• Facilitate development of work plans and necessary adjustments.

Skills

Leadership experience

Management accountability

Budgeting

Performance improvement

Education

4 year degree or higher

Job description

Position Summary

Management accountability and responsibility for interventions and activities that will be effective and appropriate to further enable the capability of the departments. Assigned functional areas may include Scheduling, Pre‑registration, Registration, Bed Management, Insurance Verification, and Financial Counseling in support of patient satisfaction and revenue enhancement. Accountable for ensuring performance of the departments in accordance with goals and stewardship responsibilities. Communicates key management decisions and informs department leadership of issues affecting department performance effectiveness. Facilitates development of and adjustments to work plans, work processes, budgets, staffing levels, and other resources needed to deliver services that meet expectations of the departments. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are followed to support a safety culture, evidence based care, high reliability, performance improvement and transparency. Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction. Key liaison between the leadership teams and staff of the health care facility and programs.

Minimum Requirements

• 4 year degree preferred or higher.
• 5+ years of leadership experience in PAS or related field required.

Other Information

Full time position. 7am to 6pm. ECU Health.

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for the Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29‑county region that is home to more than 1.4 million people.

General Statement

The goal of ECU Health and its entities is to employ the most qualified individual who best matches the requirements for the vacant position.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.